Are You Ready For the Next Generation of Vehicles?Preparing for the next generation of vehicles |
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Brain PowerThe importance of understanding your numbers |
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Out of AlignmentAligning goals with your mission |
Strategies and Inspiration for Auto Care Success
Expert Advice
The Bottom Line | Mitch Schneider
Shop Smarts | B.J. Lee
Dealing with Mr. WonderfulCoping with angry customers |
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Doing Your Own Diagnostics Is Still ImportantWhy hands-on diagnostics are still important |
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Educate Your CustomersEducating customers about repairs |
Repair Life
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How I Work | Debi McConnellDebi McConnell, owner of Medi-CAR Auto Repair in Rosemount, Minn., used her nontraditional background to grow her shop. |
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How I Work | Greg BunchGreg Bunch, owner of Aspen Auto Clinic in Colorado Springs, Colo., shares how he built a five-shop, $7.5 million operation from the ground up. |
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How I Work | Randy BunnFed up with long hours and little return, Quality Plus Automotive Service owner Randy Bunn overhauled his approach to shop management. |
The R+W Interview
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Jim MortonJim Morton, owner of Morton’s Technical Services |
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Joe GibsonJoe Gibson, channel development manager, CustomerLink Systems |
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Margie SeyferMargie Seyfer, founder and owner, Impact Presentations |
Shop Advice
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Equip Your TechsPurchasing tools for technicians |
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Sales ForecastingForecasting sales |
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Learning CurveThree shop operators share their biggest mess-ups, how they rebounded, and the lessons learned along the way. |
Ask R+W
How do we let customers know we added a new service?Our shop just added a new service, but we’re not sure the best way to let customers know about it. Any suggestions? |
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Where are shops finding customers who have disposable income?Our shop has struggled during the recession, but some shops in our area are flourishing. Where are they finding the customers who have disposable income? |
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What am I missing to keep from falling behind?After 18 years as a technician, I opened my own shop. I now have three employees—two techs and a front-desk person. We’re busy, really busy, and we always seem to be falling behind. What am I... |
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- Snap-on Acquires Challenger Lifts
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- Three Letters to Improve Your Shop: SOP
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