Strategies and Inspiration for Auto Care Success
July 2012
Archive »
Features
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Keeping it in the FamilyA retiring shop owner and his up-and-coming son develop a plan for the future of the family business. |
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Driven To Be The BestFormer pro football player Brian Sump’s winning repair center model has made Avalon Motorsports an industry leader. |
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CASE STUDY: Managing the UnexpectedShop owner Brent Wells’ much anticipated expansion plans hit a snag when his top manager unexpectedly quit just before the opening of a new facility. Could he stay the course and achieve his... |
Toolbox: Make Money. Save Money. Work Smarter.
Archive » Leadership |
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Don’t Lead from the SidelinesAre you a manager or a leader? Learn to lead your staff through coaching and setting an example, rather than ordering from afar. |
Archive » Customer Service |
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Calming the Comeback CustomerComeback customers can be a drag if you don’t know how to handle their concerns. But do it right and you’ll earn their business for life. |
Archive » Repair Life |
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How I Work >> Wayne WatsonWayne Watson, owner of Auto Works Automotive Service Center in Woodbury, Minn., talks about the benefits of mentoring colleagues and future repairers. |
Columns
Archive » Editor's Letter | Jake Weyer |
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Ratcheting Up Your BusinessWelcome to the first issue of Ratchet+Wrench |
Archive » Shop Smarts | B.J. Lee |
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Learn To Walk Before You RunThe dangers of growing too fast |
Archive » Ask R+W |
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How can we compete without lowering our prices?My shop is in a competitive market—lots of shops and lots of options for getting a car repaired. Price shopping seems to be the norm for customers. How can we compete without lowering our prices? |
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Departments
Archive » Jump Start: News. Trends. Ideas. People. |
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Maintenance Vs. RepairDependable vehicles shift shop focus to maintenance |
Archive » Shop View |
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Superior Service CenterA look at the ultra-organized shop floor at Superior Service Center in Eagan, Minn. |
Archive » Shop Advice |
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Determining DiscountsDiscounts 101 |
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Archive » The R+W Interview: Industry Q+A |
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Jody DeVereJody DeVere of Askpatty.com on marketing to female customers |
Archive » Hot Wheels |
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Freaky Fast FoxOakes McKee’s wicked ’93 Mustang |
Most Viewed
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- Big on Branding
- Vehicle Inspection and Maintenance Bill Introduced in Texas
- Brake Parts Inc. Compliant with New State Brake Pad Requirements
- Financial Focus
- How I Work | Mike Sides
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