How Customers Balance Value, Quality, and Cost When Choosing a Shop

Aug. 12, 2021

How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

Ratchet+Wrench Staff Reporters

How do customers navigate the world of repair shops in their markets? This week's Inside the Consumer's Mind video series episode dives in with a candid interview with a shop owner who talks about balancing value, quality, and customer budgets. Tune in here:

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