July 1, 2015—DealerRater announced on Monday that it has joined the National Independent Automobile Dealers Association (NIADA) as the association’s latest Member Benefit Partner.
“Consumers go online to research vehicle reviews, specs and pricing. This helps the consumer to decide what to buy and how much to pay. DealerRater helps consumers address where to go and who to ask for through the integrity of our third party consumer reviews of customer experience,” said Gary Tucker, DealerRater’s CEO. “We provide the platform that helps connect customers with the right person at the right dealership and helps NIADA dealers connect with active in-market consumers; it’s a win-win.”
CertifiedEssentials, the core package of DealerRater’s Certified Dealer Program suite, is designed to convert a dealership’s positive online consumer reviews into sales using unique tools like employee review pages; LotShot, a photo review app; and Resolution Advantage, which provides dealers a two-week window of opportunity to open a dialogue with a customer who writes a negative review in order to resolve the issue.
ServiceEngage helps dealers attract and connect with local service customers, and 360Connect to monitor the dealership’s web-wide reputation and use social media to build its brand and connect with more customers.
Launched last week as a new addition to its product suite, ReviewBuilder offers car dealers the opportunity to accelerate and automate their customer review solicitation efforts, earning them more reviews, faster.
To learn more about DealerRater, visit its website.
