Running a Shop

Shop Performance Survey

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Key performance indicators (KPIs) are the numbers that define a shop’s success or failure—the metrics that when collected, recorded and analyzed correctly act as the lifeblood of a business, giving tangible and actionable information that helps industry leaders shape the futures of their respective businesses.

In conducting our first-ever Shop Performance Survey sponsored by Management Success!, we set out to identify the numbers that are most critical to your business and provide a snapshot comparison of how the industry currently performs. More than 340 shops from all parts of the country completed the survey. 

Not all respondents track KPIs, but the majority does. And as the numbers demonstrate, those that do flourish; those that don’t lag behind.

Participant Profile

Who Is Tracking

How They Perform

With the help of numerous shop owners, consultants and other industry experts, our survey narrowed down 14 KPIs most directly tied to shop success. None were universally tracked by all respondents.

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