Michelin Sweeps JD Power Customer Satisfaction Study
March 30 , 2017—Michelin has been awarded top honors in all four segments of the 2017 JD Power Original Equipment Tire Customer Satisfaction Study, bringing Michelin’s win total to 84 all-time.
Michelin swept the industry’s top honors in the Luxury, Passenger Car, Truck/Utility and Performance Sport segments.
“Michelin has always been committed to providing our automotive manufacturing partners with a premium product that meets their performance and safety needs,” said Nicolas Duriez, vice president of operations for passenger and light truck original equipment tires, Michelin North and South America. “It is great to see our close collaboration validated by our partners’ most important customers—the purchases of new vehicles.”
The study is based on responses from more than 29,622 original owners of 2015 and 2016 model-year vehicles. Satisfaction is examined in four measures: tire wear, tire ride, tire appearance and tire traction/handling.