Michelin Sweeps JD Power Customer Satisfaction Study

March 29, 2017

March 30 , 2017—Michelin has been awarded top honors in all four segments of the 2017 JD Power Original Equipment Tire Customer Satisfaction Study, bringing Michelin’s win total to 84 all-time.

Michelin swept the industry’s top honors in the Luxury, Passenger Car, Truck/Utility and Performance Sport segments.

“Michelin has always been committed to providing our automotive manufacturing partners with a premium product that meets their performance and safety needs,” said Nicolas Duriez, vice president of operations for passenger and light truck original equipment tires, Michelin North and South America. “It is great to see our close collaboration validated by our partners’ most important customers—the purchases of new vehicles.”

The study is based on responses from more than 29,622 original owners of 2015 and 2016 model-year vehicles. Satisfaction is examined in four measures: tire wear, tire ride, tire appearance and tire traction/handling.  

Sponsored Recommendations

How one auto shop was able to order 20% more parts

Learn how one auto shop talks about the benefit of using PartsTech in their shop.

Vehicle Inspection Checklist For Auto Shops

Vehicle inspections, whether digital or on paper, are crucial for auto shops, ensuring thorough assessments and fostering trust by transparently revealing a vehicle's condition...

6 Reasons Why A Digital Vehicle Inspection Is A Must-Have

In an era of growing technology and innovation, auto repair shops must keep pace with the latest advancements to meet customers preferences and remain competitive.

How Your Auto Shop Can Now Connect To 30 Tire Suppliers For Free

Yep! We have over 50 tire suppliers in our network. And PartsTech is the only platform where you can access more than 30 of those suppliers FREE OF CHARGE.