March 8, 2018—The Automotive Service Association (ASA) has announced its lineup of instructors for the Friday, May 4, training sessions at the 2018 Annual Business Meeting.
Scheduled for May 2-4, at the Walt Disney World Swan & Dolphin Resort Hotel in Orlando, Fla., the business meeting will feature half-day sessions taking place simultaneously from 1-4 p.m. that day. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.
Instructors announced for the Friday sessions include:
- Bob Greenwood: Elevating Service Excellence with Productivity Mathematics. Attendees will learn why “site-efficiency measurement”—measuring the entire shop as a team, rather than as individuals—can help direct management to failing processes and lead to solutions for how to make them successful.
- Bill Haas: Takeaway Strategies for Implementing Effective Leadership. An in-depth course that teaches shop owners how to improve opportunities for team members to excel by creating a culture of empowerment that provides a positive influence and aligns individual and team objectives and values.
