Articles Tagged with ''podcast''

Innovate: Feeding the Monster

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   
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Grow: Become a Talent Magnet

On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry. 


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Lead: Don't Wait 'til the End of the Month!

"Don't wait 'til the end of the month!"

This is great advice for just about anyone. In this episode of Ratchet+Wrench Radio, shop owner and R+W columnist Aaron Stokes describes the challenges and opportunities when month-end rolls around and your numbers aren't where you want them to be. Football fans will appreciate his AFC title match comparison to running a shop, and bonus: Stokes shares his Super Bowl prediction.


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How I Did It: Frank Leutz

Beyond building a $1.6 million operation, Frank is the host of Wrench Nation, is an industry consultant and coach, and runs a successful YouTube channel. Leutz details his career journey, how he grew Desert Car Care Chandler and how other shop owners can implement creative marketing tactics to improve their own operations.
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Grow: Build a Pipeline of Employees

In July’s edition of Ratchet+Wrench Radio’s Grow Podcast, host Rissy Sutherland revisits one of the major issues facing the industry today: the technician shortage. She and her guests tackle how shops can consistently recruit the industry's future talent.
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