How to Lead

How They Did It

Equipped with a game plan, the right team, and the right target audience, these two shop owners didn’t follow a path, but built their own as they guided their shops to success. Here’s how they did it.


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The 4 Tenets of a Great Leader

Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
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Answering the Angry Customer

We need to be prepared for the situations we deal with each day in the shop, writes Aaron Stokes. We need to understand what we will face and what our staff will face, and have specific strategies to deal with those scenarios, instead of letting those situations drain morale.
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