Getting customers into a shop doesn’t always have to be for car repair. Here's how service writer Mandi Selman effectively leads the car care classes her shop hosts.
Finding direct female role models proved difficult—impossible, even, for Tammy Tecklenburg as she advanced through her career. Now the president of Women in Auto Care, Tecklenburg makes it a mission to mentor other women throughout the industry.
As someone who has played virtually every role at Adams Autoworx, Melissa Brunson is now bringing everyone to her level as general manager. The results speak for themselves, with annual revenue up $1 million and ARO up $100 over one year ago.
Obsessed with thoroughness and organization, Gina Stammers didn't just overhaul finances and human resources at A Master Mechanic—she allowed owner Shari Pheasant to regain control of her business.
Talent. Determination. Goodwill. Passion. These are the attributes that define the industry’s finest—and they’re what we look to honor each year with our annual Ratchet+Wrench All-Star Awards. Here are five unique, innovative professionals pushing the automotive repair industry forward.
Founder of the Technician Improvement Forum at AutoStream Car Care, Joseph Hearn is not only pushing himself, but pushing every fellow technician at his five-shop MSO to up productivity and efficiency
For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.
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