Multimedia

Life Vest

How I Did It: Kept My Business Alive

Being in New York, columnist Joe Marconi was in the midst of one of the hardest hit areas by the pandemic. In this podcast, he shares difficult decisions he had to make over the past few months, as well as words of advice. 


Read More
face mask

Grow: An Additional Profit Center

Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. It can also be a great additional profit center to your auto repair facility.


Read More
message

Grow: Adapting to an Online Chat Platform

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

 


Read More
COVID-19

Innovate: Changing Up Business Practices

With the coronavirus pandemic affecting businesses worldwide, auto repair shop operators are having to get creative. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.


Read More