Multimedia

R+W Interview Series: Jonathan Ortiz

Jonathan Ortiz, Ratchet+Wrench's newest online columnist and owner of Foreign Affairs Auto, shares his background and what readers can expect from his monthly column, including a look at the dynamics of a family-run business.


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How I Did It: The Customer Focus

In this week's episode of Ratchet+Wrench Radio, Junior Word, president of Carquest North America discusses how he's been able to keep a focus on the customer throughout his time with the company and what he hopes to bring to his new position.


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Grow: Stress Management 101

With SEMA and AAPEX week upon us, Ratchet+Wrench decided to focus on how to manage stress with a busy schedule. In this week's episode, we talk with trainer, speaker, and coach, Joe Robinson, who works for companies all over the world focusing on stress management and work-life balance.


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How I Did It: Modernize My Shop

Greg Buckley's Delaware shop is an example of a modern shop that's continually invested in new technology. In this podcast, Buckley explains just how he's modernized his shop and how other shop owners can, too.


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Grow: Leveraging Mobile Repair

Bridgette Tuquero of YourMechanic, a web-based platform that connects technicians and customers, discusses the benefits of mobile repair and what auto repair shop owners can learn from its business model and how to leverage mobile repair to grow their businesses. 


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