Podcasts

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Grow: Adapting to an Online Chat Platform

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

 


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Leadership

Lead: Boost Morale

During this difficult time, it can be hard to put on a happy face. But, as the leader of your operation, it's up to you to encourage your employees and help them through. Monthly guest Aaron Stokes offers up words of encouragement.


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COVID-19

Innovate: Changing Up Business Practices

With the coronavirus pandemic affecting businesses worldwide, auto repair shop operators are having to get creative. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.


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Marketing

From The Editors: COVID-19 Survival Tips

In this episode of From the Editors, Bryce and Anna recap the many conversations they've had with shop owners and industry stakeholders to present the very best tips, strategies and insights for successfully getting your shop through COVID-19. From workflow to financial assistance to leadership, learn the strategies working for the industry's best operators.


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