By setting clear expectations, Zappos has created a strong culture and established itself as a top customer service provider. Here's how those ideas can be applied in an independent repair shop.
A partner with the company that conducted the Future of Automotive Mobility-Reloaded study took a deeper dive into the findings with Ratchet+Wrench and shared a few of the key findings and the impact it will have on independent repair shops.
If you want something, go for it. Take every opportunity that is presented to you. Live it. By doing that, you’ll be on the right track toward achieving your goals.
By emphasizing culture and providing specific job descriptions, Ben Nielsen is able to take on more responsibility while maintaining a healthy work-life balance.
Brittany Schultz of Christian Brothers Automotive in Hoover, Ala., shares a few things that many people get wrong when they think of women in the mechanical repair industry.
When you find the right people for you shop, it will not only allow your business to be successful, but it also will allow you the opportunity to dedicate time to doing things you’ve always wanted to do.
