4 keys to getting customers to recommend your business to friends and family

 This auto repair shop has a vintage look but modern customer conveniences

 David Harvath provides honest and fair repairs for a wide range of customers within his community

The top trends to watch in order to stay competitive in the near future.  

Win the customer over immediately with a thoughtful check-in area.   

Andy Bizub, owner of Midwest Performance Cars in Chicago, asks Dave Toole, owner of Toole’s Garage in San Carlos, Calif., how Toole believes the landscape of the industry will change in the next 5–10  years.

A new law in California reclassifies certain contract workers as employees

 Processes like vehicle walkarounds help elevate the customer experience.  

A guide to determine whether or not to take the plunge 

When looking for ways to engage this powerful demographic, look outside of the industry for companies and people that have been successful at it.

Openbay’s CEO discusses the benefits of using artificial intelligence.  

John Krudy, head of fleet operations for YourMechanic and a Marine Corp veteran, discusses why shop owners should consider hiring a veteran.

The manager of corporate communications and community affairs for Mercedes-Benz USA discusses the company’s Greatness Lives Here initiative