Anna Zeck

Autonomous Vehicles and the Future of Auto Repair

October 3, 2018

Ratchet+Wrench recently sat down with analyst and AI company founder Manas Mudbari to discuss how repair shops could be effected, and most importantly, the keys to thrive during this time.

Anatomy of an Efficient Shop Floor

February 27, 2018

Anna Zeck

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Seven tips for ensuring that your technicians can reach maximum efficiency

Making Money on Service Packages

November 30, 2017

Anna Zeck

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A guide to pricing service package items for maximum profit.

Inspiring Books to Become a Better Leader

December 1, 2016

Anna Zeck

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Three shop operators detail the books that have made a difference in their businesses.

Five Steps to Incorporating Tires

December 1, 2016

Anna Zeck

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How one shop owner made tire sales a profit center in his business

Marketing without Mentioning Price

December 1, 2016

Anna Zeck

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How to build value and drive traffic by dispelling consumer conceptions that auto repair is a commodity

Turning Technicians Into Service Advisors

November 1, 2016

Anna Zeck

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The keys to determining if your technician can make a successful transition to the front counter

The former Honest-1 COO and industry icon shares how any shop can become a stronger leader

Rissy Sutherland's Top 7 Tips for Effective Leadership

November 1, 2016

Anna Zeck

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The former Honest-1 COO and industry icon shares how any shop can become a stronger leader

Maximizing Throughput

October 1, 2016

Anna Zeck

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Garry Plimmer worked around his building constraints to achieve record numbers out of limited space

Raise Your Prices—the Right Way

October 1, 2016

Anna Zeck

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How to increase your prices and make more money without losing customers

Marketing Your Shop's Accreditations

October 1, 2016

Anna Zeck

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How to get the most out of your shop’s accreditations and attract more customers

Accommodating Walk-in Customers

September 1, 2016

Anna Zeck

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Keys to creating a successful repair experience for waiting and scheduled customers

Growing Beyond One Location

September 1, 2016

Anna Zeck

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A step-by-step guide for increasing your business’s footprint

Winning Over a New Staff

August 1, 2016

Anna Zeck

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After pouring his savings into buying a shop, 26-year-old Tyler Jensen had to find a way to gain his much older staff’s trust.

Keys to Online Customer Reviews

August 1, 2016

Anna Zeck

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How to leverage online customer reviews for continued growth

Utilizing Efficiency and Productivity Numbers

July 1, 2016

Anna Zeck

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Easy steps to solving a drop in your efficiency and productivity numbers

Dealing with Sales Objections

July 1, 2016

Anna Zeck

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Five steps to seamlessly navigating the conversation when the customer tells you “no”

Eight Tips for a Perfect Auto Repair Photo Shoot

June 1, 2016

Anna Zeck

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How to take better pictures that accurately represent your business

The Changing Dynamics of Vehicle Data

June 1, 2016

Anna Zeck

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Scott Brown, president of iATN, discusses the role of vehicle information 20 years after the company’s launch

Fixing a Low Closing Ratio

June 1, 2016

Anna Zeck

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Looking to turn around a poor closing ratio and truly get the most out of every job in the shop, Danny Wisian decided to reinvest in his staff and focus his efforts on the front office.