Articles by Aaron Stokes

RW_Stokes_0918.jpg

Answering the Angry Customer

We need to be prepared for the situations we deal with each day in the shop, writes Aaron Stokes. We need to understand what we will face and what our staff will face, and have specific strategies to deal with those scenarios, instead of letting those situations drain morale.
Read More
The Hiring Mistake

The Hiring Mistake

By letting good technicians go, Aaron Stokes says you could be letting $250,000 walk right out your front door. Here's how you can work any promising candidate into your rotation.
Read More