When you have limited space out of which to work, you need to put together a team-oriented staff and keep everything as efficient as possible. Here's how Dave McClung churns out $1.05 million annually out of 2,343 square feet of space.
Mario Andretti was on hand at Burt Brothers Tires and Automotive Services's new facility opening, signing autographs for customers and helping the shop cut its grand opening ribbon with the town’s mayor in Highland Park.
Ratchet+Wrench spoke with Ojastro Todd, insights manager at One Click Retail, to learn more about a study on Amazon’s disruption into the automotive aftermarket and how Amazon’s plans moving forward will affect shop owners.
As Rose Quasney, co-owner of Auto Sense Auto Repair and Tire Center can attest, effectively rewarding a referring customer can involve a simple gesture, like sending out a thank you card complete with a gift card to a local restaurant.
Ratchet+Wrench continues its weekly series looking at 2018’s World Class Technician recipients, including a brief bio of their career, and their thoughts on the industry. This week’s feature is on John Hayes, a teacher at Beloit Memorial High School.
Every business is different—but the numbers that affect repair shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of two standout shop operators and information culled from the 2018 Ratchet+Wrench Industry Survey, here’s your guide for tracking KPIs.
Last week, Hedges & Co. published its annual automotive parts and accessories forecast for online retailing. President Jon Hedges spoke with Ratchet+Wrench to discuss how online retailers can build trust with shops going forward, and the major trends that should contribute to growth in online parts sales.