As shop owner Jon Thompson knows, there are several steps you need to follow to successfully obtain a business loan. He lists the steps he took to get a business loan to acquire his first business and build out his first expansion.

If you have a member of your staff who needs more than their fair share of feedback, it’s vital to guide them to make decisions on their own. John Leslie details how to keep them from detracting from the rest of the staff.

To fight the technician shortage and find great additions for your staff, it’s vital to avoid these six recruiting mistakes.

Take a virtual tour of this modern shop that features a sharp aesthetic and conveniences for customers in the hot Arizona terrain.

Turbo Tim’s Anything Automotive has imprinted itself into the minds of hundreds of loyal customers. As the shop grew to $2.1 million in sales last year, the marketing efforts have grown along with it and have been a key aspect to the business’ success.

The very first words you say to a customer can put them at ease and lay the groundwork for a longer relationship. Here's how to form the perfect customer greeting.

Finding direct female role models proved difficult—impossible, even, for Tammy Tecklenburg as she advanced through her career. Now the president of Women in Auto Care, Tecklenburg makes it a mission to mentor other women throughout the industry.

Implementation, and simply getting things done, has been the theme of Judi Haglin's success as an owner, consultant and ambassador for the industry.

Take a virtual tour of A Master Mechanic, which completely rebranded its building from a night club.

Not all employee training needs to come from courses—some of the most valuable tips can come from everyday leadership in the shop. Here's how three shop owners fixed issues at their shops by practicing it.

These best practices will protect you, your managers and your business from lawsuits when firing an employee.

When adding a new brand of servicing onto your shop, a clear diagnostic process is the key to making everything run smoothly.

From handling unruly customers to responding to negative reviews, there are plenty of tips shop owners can take from restaurants when it comes to quality customer service. Here are six tips the two customer service experts offer for servicing a customer base.

When creating a yearlong marketing plan, it’s vital for budgeting and marketing to be intertwined. Here are seven steps for forming that plan.

The two leadership experts in this article have mapped out a program that, from beginning to end, provides a blueprint for anyone looking to become a more effective leader. In fact, Ratchet+Wrench can back it up with data culled from the 2018 Ratchet+Wrench Industry Survey.