Alex Van Abbema

Alex Van Abbema

Alex Van Abbema is the staff writer for 10 Missions Media, where he contributes to the in-depth reporting for Ratchet+Wrench.

ARTICLES

Your KPI-Tracking Guide

Every business is different—but the numbers that affect repair shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of two standout shop operators and information culled from the 2018 Ratchet+Wrench Industry Survey, here’s your guide for tracking KPIs.
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