Ryan Clo’s complete transformation of his Cincinnati repair business, Dubwerx Inc., from a small, struggling operation into one of the Midwest’s most respected shops has not only been written about in Ratchet+Wrench, but it serves as one of the industry’s more impressive success stories. Clo has grown his business to include two facilities, and now coaches other shop operators to help them down the path he followed.
Ryan Clo uses an extremely detailed spreadsheet to track the success of his business. In this article, he provides a condensed version of his process for recording metrics that shop owners can use to help them succeed.
There's often talk about the shortage of great people in the auto repair industry, especially technicians. Which means you can’t afford to miss out on opportunities to reel in someone that can take your shop to the next level. Here are some tips.