Hours per repair order (H/RO) is a surprisingly simple metric to measure and subsequently improve. There are a variety of methods and techniques that can be used to maximize H/RO, and by extension, to maximize productivity, profit and customer satisfaction. Here is your guide.
Martin Kruszelnicki, CEO of The Hybrid Shop, wants his company to be the go-to destination for shops looking to expand into the ever-increasing hybrid market. Ratchet+Wrench recently spoke with Kruszelnicki to discuss the changes in the program and the future of the company.
Bad judgement during the hiring process can have long-lasting repercussions that will affect co-workers, managers, and customers. However, it can be difficult to identify a potential employee’s negative traits during the interview alone. Here are four of the most common and significant things for which to keep an eye out.