How to Find Community July 27, 2020 Nora Johnson No Comments How being involved in the shop owner community can strengthen your business.Read More
9 Tips for Positively Responding to a Negative Review June 10, 2020 Nora Johnson One Comment How to craft the perfect response to a negative review, and turn the situation around.Read More
4 Benefits Outside HR Services Can Provide May 11, 2020 Nora Johnson No Comments How a simple service can help streamline the most time-consuming HR tasks.Read More
Why and How to Invest in the Latest Technology November 18, 2019 Nora Johnson No Comments Rick Allen says his rural shop’s success comes from its constant up-to-date technology and tool investments.Read More
Culture Components November 1, 2019 Abby Patterson and Nora Johnson No Comments Four shop owners share the strategies they put into place in order to guarantee a nurturing and strong shop culture. Read More
5 Strategies for Selling to New Customers October 31, 2019 Nora Johnson 2 Comments How two shop owners have been able to achieve high repair orders through building relationships with first-time customers.Read More
Shop View: Interstate Auto Care September 19, 2019 Nora Johnson No Comments A virtual tour of a shop recognized for its newly remodeled waiting room.Read More
Strengthening Relationships for a Fast Turnaround September 17, 2019 Nora Johnson No Comments How a shop manager continues to form relationships with both customers and vendors.Read More
How to Perfect Each Portion of the Sales Cycle September 11, 2019 Nora Johnson No Comments A deep look into the strategies and processes that will aid in growing the three sections of every sales process.Read More
Motivating Yourself and Your Staff for Success August 21, 2019 Nora Johnson No Comments The best ways to find motivation within yourself in order to successfully inspire and celebrate your staff.Read More
Shop View: Hunt Automotive August 12, 2019 Nora Johnson No Comments Take a virtual tour of a shop as unique as the exotic vehicles it repairs.Read More
The Top Four Diagnostic Challenges August 5, 2019 Nora Johnson No Comments An in-depth look into everything diagnostics, from buying equipment to selling services to customers—and everything in between.Read More
Create a Genuine Customer Connection August 1, 2019 Nora Johnson No Comments A customer service expert shares her tips on connecting with customers—without coming across as phony.Read More
How Texting Can Improve Your Recruitment Process July 24, 2019 Nora Johnson No Comments In order to attract millennial and Generation Z job candidates, updated technology should be at the forefront of the recruitment process.Read More
Shop View: Aeschbach Automotive July 22, 2019 Nora Johnson No Comments A virtual tour of a shop that actively works to change the image of the industry.Read More
How to Hire the Perfect CSR July 15, 2019 Nora Johnson No Comments Shop owner Gerry Frank shares how to find, hire and evaluate a customer service representative, as well as why you should invest in one.Read More
Repair Shop Rebrands to ADAS Calibration Center July 11, 2019 Nora Johnson No Comments How and why an independent repair shop changed its name to reflect the changing industry.Read More
What You Need to Know About Brake Pad Regulations July 10, 2019 Nora Johnson One Comment The difference between aftermarket and OE brake pad regulations, and why it’s something you need to know about.Read More
How to Turn Your Passion Into Progress July 3, 2019 Nora Johnson No Comments A Phoenix shop owner shares how his involvement in his community helps create a strong shop culture.Read More
Shop Relocates to Better Perform ADAS Calibrations July 2, 2019 Nora Johnson No Comments Jack Perea, owner of Superior Replacement in Riverside, Calif., officially opened the new location of his shop—which now includes more than 12,000 extra square feet in order to perform ADAS calibrations.Read More
Taking Advantage of Peak Days July 1, 2019 Nora Johnson No Comments A look into a study on the top sales dates for repair shops, and how to take advantage of them.Read More
The Keys to Profitability July 1, 2019 Nora Johnson and Kiley Wellendorf No Comments The top KPIs affecting your profit and how to grow each one of them.Read More
Shop View: inMOTION Auto Care June 27, 2019 Nora Johnson No Comments Take a tour of a shop that has both a full kitchen and a full garden, both of which aid in growing company culture.Read More
Boost Sales Through Communication June 24, 2019 Nora Johnson No Comments How to aid in multiplying profit as a service manager.Read More
Top Six Phone Etiquette Mistakes June 19, 2019 Nora Johnson No Comments The phone mistakes your shop is making that are plaguing your CSI—and how to turn them around.Read More
