Nora Johnson

Culture Components

November 1, 2019

Abby Patterson and Nora Johnson

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Four shop owners share the strategies they put into place in order to guarantee a nurturing and strong shop culture.

5 Strategies for Selling to New Customers

October 31, 2019

Nora Johnson

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How two shop owners have been able to achieve high repair orders through building relationships with first-time customers.

Shop View: YHS Automotive Service Center

October 30, 2019

Nora Johnson

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A digital tour of a shop that invested in a remodel to stand apart from the location’s past businesses.

Shop View: Interstate Auto Care

September 19, 2019

Nora Johnson

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A virtual tour of a shop recognized for its newly remodeled waiting room.

Strengthening Relationships for a Fast Turnaround

September 17, 2019

Nora Johnson

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How a shop manager continues to form relationships with both customers and vendors.

How to Perfect Each Portion of the Sales Cycle

September 11, 2019

Nora Johnson

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A deep look into the strategies and processes that will aid in growing the three sections of every sales process.

Stepping Into a New Role

August 26, 2019

Nora Johnson

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Shop owner Kathleen Jarosik shares how the growth of her business has changed her role within her Florida shop.

4 Benefits Outside HR Services Can Provide

August 21, 2019

Nora Johnson

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How a simple service can help streamline the most time-consuming HR tasks.

Motivating Yourself and Your Staff for Success

August 14, 2019

Nora Johnson

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The best ways to find motivation within yourself in order to successfully inspire and celebrate your staff.

Shop View: Hunt Automotive

August 12, 2019

Nora Johnson

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Take a virtual tour of a shop as unique as the exotic vehicles it repairs.

Create a Genuine Customer Connection

August 8, 2019

Nora Johnson

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A customer service expert shares her tips on connecting with customers—without coming across as phony.

The Top Four Diagnostic Challenges

August 1, 2019

Nora Johnson

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An in-depth look into everything diagnostics, from buying equipment to selling services to customers—and everything in between.

Strengthen Your Customer Relationships Through Communication

July 29, 2019

Nora Johnson

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A Virginia MSO operator shares how her shop uses text messages to strengthen communication between the business and its customers.

How Texting Can Improve Your Recruitment Process

July 24, 2019

Nora Johnson

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In order to attract millennial and Generation Z job candidates, updated technology should be at the forefront of the recruitment process.

Shop View: Aeschbach Automotive

July 22, 2019

Nora Johnson

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A virtual tour of a shop that actively works to change the image of the industry.

Repair Shop Rebrands to ADAS Calibration Center

July 11, 2019

Nora Johnson

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How and why an independent repair shop changed its name to reflect the changing industry.

What You Need to Know About Brake Pad Regulations

July 10, 2019

Nora Johnson

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The difference between aftermarket and OE brake pad regulations, and why it’s something you need to know about.

9 Tips for Positively Responding to a Negative Review

July 8, 2019

Nora Johnson

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How to craft the perfect response to a negative review, and turn the situation around.

How to Turn Your Passion Into Progress

July 3, 2019

Nora Johnson

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A Phoenix shop owner shares how his involvement in his community helps create a strong shop culture.

Shop Relocates to Better Perform ADAS Calibrations

July 2, 2019

Nora Johnson

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Jack Perea, owner of Superior Replacement in Riverside, Calif., officially opened the new location of his shop—which now includes more than 12,000 extra square feet in order to perform ADAS calibrations.

Taking Advantage of Peak Days

July 1, 2019

Nora Johnson

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A look into a study on the top sales dates for repair shops, and how to take advantage of them.

The Keys to Profitability

July 1, 2019

Nora Johnson and Kiley Wellendorf

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The top KPIs affecting your profit and how to grow each one of them.

Shop View: inMOTION Auto Care

June 27, 2019

Nora Johnson

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Take a tour of a shop that has both a full kitchen and a full garden, both of which aid in growing company culture.

Boost Sales Through Communication

June 24, 2019

Nora Johnson

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How to aid in multiplying profit as a service manager.

Top Six Phone Etiquette Mistakes

June 19, 2019

Nora Johnson

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The phone mistakes your shop is making that are plaguing your CSI—and how to turn them around.

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