Customer service expert, professional speaker, and author Jeff Toister explains how to be the bearer of bad news without sacrificing customer relationships.
Leigh Anne Best, head of marketing for Mighty Auto Pro and a formal phone trainer for businesses across the country, shares her tips for making the most of every customer call.
With the opening of a fourth location, Bryan Gossel of BG Automotive shares his tips for letting go of day-to-day responsibilities, and expanding your team in the process.
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