Ratchet+Wrench editor Chris Jones reflects on the strength and resiliency of the businesses he saw growing up in rural Virginia and how the "off the beaten path economy" always finds a way.
Through an unlikely partnership, Autohaus Social, a luxury repair shop, set the scene for an inventive dance performance and connected two passionate communities in the process.
NAPA's Brandon Walker, Facebook's Amanda Flippin, and Optimize Social Media's Jon Napoli educated shop owners on being more human online with customers and prospects.
Brian Sump went from the inaugural cover of Ratchet+Wrench in 2012 to becoming a sought-after industry influencer. He shares what it takes to go from a good shop to a great shop by being deliberate and strategic.
Bret Robyck of NAPA Auto Parts and Margaret Pittelkow of AAA Automotive engage in a live Q&A session at the opening General Session at the 2022 NAPA Expo to discuss the future of the auto care industry.
For the past 10 years, Ratchet+Wrench has been the voice of the shop owner, providing insight, strategy, tips, and guidance to help shops grow and thrive in the exciting and ever-changing auto industry.
Keith Benline of Robert's Auto Service, who was featured in the inaugural issue of Ratchet+Wrench, shares how smartphones have changed the way consumers approach auto repair and what to do about it.
Nick Modesti has seen shops change a lot over the past decade. One thing he believes to be true: As shops modernize, doing the small things well over time still matters.
The most effective leaders are those who know their strengths and realize the benefit of surrounding themselves with people who demonstrate talent where they lack proficiency.
Visionary leaders are those people who can execute today while setting in motion the strategies of tomorrow. For shop owners, this boils down to knowing how your shop will succeed now and when you're no longer operating it.
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