Like most aspects of business these days, the way consumers use online reviews is changing in response to COVID-19. A recent survey reveals key shifts in the way customers use, and leave, reviews.
Mid-March, Ratchet+Wrench sent out a survey to its readers to see how business was being impacted by COVID-19. 909 people from across the nation responded. Here’s what they had to say about how business has changed since the pandemic.
