One SMS messaging company, Podium, shares how to implement and use a two-way texting platform to decrease time spent talking with customers and increase the ease of their experience.
Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.
No two shops are the same. From the employees to the equipment to the space constraints, managing workflow is a balancing act. But with enough foresight and strategization, you can maximize throughput with any space. Here is your guide to doing just that.
A Florida fixed ops director used basic, modern-day technology to drastically improve communication at his shop—and the facility’s efficiency numbers, too
autoflow introduces its new internal chat feature, which provides service writers and technicians with a faster means of communication via a simple, easy-to-use interface.
The tool manages customer work orders from the initial contact to the verified customer experience reviews at the end. The fully responsive design works on any computer or mobile device, making it easy to monitor shop activity from the office, garage, or even at home.
A new report from Campaign Monitor finds that American consumers prefer email as the main form of communication more than ever—that includes 89 percent of millennials. Here are three easy tips for improving your email communication with customers.
