autoflow introduces its new internal chat feature, which provides service writers and technicians with a faster means of communication via a simple, easy-to-use interface.

The tool manages customer work orders from the initial contact to the verified customer experience reviews at the end. The fully responsive design works on any computer or mobile device, making it easy to monitor shop activity from the office, garage, or even at home.

A new report from Campaign Monitor finds that American consumers prefer email as the main form of communication more than ever—that includes 89 percent of millennials. Here are three easy tips for improving your email communication with customers.