The data from the 2018 Ratchet+Wrench Industry Survey represents a cross-section of shops across the country and provides a glimpse into how the average shop performs, how its leadership manages the shop, and the tech and tools the shop uses.
Without control of and direct access to the diagnostic and repair information wirelessly transmitted from cars, consumers could face greater inconvenience, increased costs and fewer options for repair and maintenance services for their car.
Onboard diagnostics systems, such as oil life monitors, are directing drivers to go to the dealership for service. The Automotive Oil Change Association argues that its worded as a demand rather than a recommendation.
