The last two days of the 2018 Ratchet+Wrench Management Conference included sessions on marketing, social media and workshops with three industry veterans.
We need to be prepared for the situations we deal with each day in the shop, writes Aaron Stokes. We need to understand what we will face and what our staff will face, and have specific strategies to deal with those scenarios, instead of letting those situations drain morale.
Aaron Stokes says believing in your vision and passing it on to your employees is a great way to get the rest of them on board, even when you or your shop is in a rut.
In this month's edition of the Lead podcast for Ratchet+Wrench Radio, host Aaron Stokes discusses how shop owners can cut out distractions and eliminate time wasters in the shop.
By letting good technicians go, Aaron Stokes says you could be letting $250,000 walk right out your front door. Here's how you can work any promising candidate into your rotation.
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