To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.
While the number of general service stations and bays are going down, Jim Lang, president of Lang Marketing, said shops are making up for it by being much more productive than they have been in the past.
Hoping to boost technicians' efficiency scores? Patty Smothers, whose department has a CSI score of 95, explains how to best utilize technician efficiency and productivity numbers to make improvements in a service department.
Whether you’re investing in training, tools or marketing campaigns, you can trace the ROI on any business expense. You just need a lateral system in place that tracks both your relationship with customers and the performance of your employees—here’s how you can do just that.