Bolt On Announces SiriusXM Offering November 7, 2019 No Comments Auto repair shops can now offer a three-month SiriusXM subscription through Bolt-On. Read More
Nominations Open for 2019 Techs Rock Awards November 7, 2019 No Comments TechForce Foundation to honor accomplished technicians in several categories.Read More
A Love of Repairs October 29, 2019 Tess Collins No Comments This shop owner has turned a passion for fixing vehicles into a successful business ventureRead More
This Week in Business Strategies October 21, 2019 No Comments In this week's business-building strategy compilation, learn how to win over a dissatisfied customer and use storytelling in your business.Read More
Small Victories October 17, 2019 Joe Marconi No Comments Price vs. value can be a constant battle with customersRead More
J.D. Power Study Measures Aftermarket Service Experience October 4, 2019 No Comments The study will analyze service quality, service initiation, service advisor, service facility, vehicle delivery, and price and value. Read More
How I Did It: Elevating Customer Service September 18, 2019 No Comments Julio Martinez, owner of Elam Kwik Kar, tells us how he took customer service in his shop to the next level.Read More
Strengthening Relationships for a Fast Turnaround September 17, 2019 Nora Johnson No Comments How a shop manager continues to form relationships with both customers and vendors.Read More
Create a Genuine Customer Connection August 8, 2019 Nora Johnson No Comments A customer service expert shares her tips on connecting with customers—without coming across as phony.Read More
3 Tips to Improve Body Language July 30, 2019 Tess Collins No Comments One of the world’s foremost experts in non-verbal communication shares tips for interacting with customersRead More
