Podium Webinar: 7 Ways to Use SMS to Increase Customer Engagement for Auto Services June 30, 2022 No Comments
Walk-Ins Welcome April 25, 2022 Tess Collins No Comments How to find a way to say ‘yes’ to unscheduled customer appointments.Read More
Bunch: Focus on Controlling What You Can April 15, 2022 Greg Bunch No Comments The industry is on a wild ride, but shop owners can navigate the ups and downs by doing the basics well.Read More
Struggling to Close Sales? Try Asking These Questions April 11, 2022 Nolan O'Hara No Comments Many service advisors struggle getting customers to commit to sales. Asking a few simple questions could go a long way in upping your closing ratio. Read More
CA Shop Focuses on Quick Repairs April 1, 2022 Ratchet+Wrench Staff Reporters No Comments John Foxworth wants to help people who need fast turnaround services to get them same-day.Read More
Marconi: Sometimes, The Customer Needs a Reality Check March 23, 2022 Joe Marconi No Comments Help your customers remember why they keep coming back to you.Read More
Vision Keynote Avrin: 'Your Customers Are Changing You' March 9, 2022 Ratchet+Wrench Staff Reporters No Comments People want speed and convenience only found in the digital space.Read More
Jones: Adaptation, Culture, and Leadership March 2, 2022 Chris Jones No Comments Why focusing on people first makes businesses better.Read More
The Art of the Follow-Up November 19, 2021 Paul Hodowanic No Comments Nailing a follow-up phone call can make the difference between a one-time and lifelong customer. Read More
It’s Time to Refine Your Appointment Process September 9, 2021 Claire Peterson No Comments Most customers will make an appointment when possible. How smooth and seamless is your shop’s process?Read More