While discounting can be a great way to increase your car count, it should also be used to focus on gaining loyal, long-term customers. Here's how one shop offered discounts in a profitable, sensible manner.
The very first words you say to a customer can put them at ease and lay the groundwork for a longer relationship. Here's how to form the perfect customer greeting.
From handling unruly customers to responding to negative reviews, there are plenty of tips shop owners can take from restaurants when it comes to quality customer service. Here are six tips the two customer service experts offer for servicing a customer base.
Making sure customers are comfortable at the repair shop can leave a lasting impression. Here's how one shop owner has bred a culture that keeps that in mind.
For a business to truly set itself apart from the pack, Jim Murphy, pro service coach at Elite, says to take a clear look at your unique competitive advantages and what you offer that other shops don’t.
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