While discounting can be a great way to increase your car count, it should also be used to focus on gaining loyal, long-term customers. Here's how one shop offered discounts in a profitable, sensible manner.
From handling unruly customers to responding to negative reviews, there are plenty of tips shop owners can take from restaurants when it comes to quality customer service. Here are six tips the two customer service experts offer for servicing a customer base.
For a business to truly set itself apart from the pack, Jim Murphy, pro service coach at Elite, says to take a clear look at your unique competitive advantages and what you offer that other shops don’t.