Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment.
By addressing his point-of-sale systems and more carefully tracking KPIs and sales performance, Brian Moak raised his shop's net profit margin by 14 percent.
After suffering no profit from his business, one shop owner boosted his production by over 60 percent to ensure profit and steady growth by implementing three simple changes.
