Balancing technology and service experience is exactly why Ferman Auto has maintained a 77 percent six-month service retention rate and a 100 percent utilization of their online scheduling process. Here are the dealership's tips for utilizing technology to improve customer service.
According to findings from Cox Automotive, consumer awareness of driverless vehicles has skyrocketed and the desire for autonomous features is high. However, those who believe roadways would be safer if all vehicles were fully autonomous has decreased 18 percentage points in just two years.
Consumers bought about 2.1 percent more vehicles for the month than a year earlier, according to Cox Automotive analysts. The stronger-than-expected first half caused Cox Automotive to increase its full-year sales forecast from 16.7 million vehicles to 16.8 million.