All too often in the industry, shops track these numbers, or KPIs in general, but have little idea how to interpret or make business decisions based off those numbers—especially when they fall short of set goals.
In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks on the best ways for owners to assess their leadership skills, as well as how their managing style affects the employees at their shop.
On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.
In July’s edition of Ratchet+Wrench Radio’s Grow Podcast, host Rissy Sutherland revisits one of the major issues facing the industry today: the technician shortage. She and her guests tackle how shops can consistently recruit the industry's future talent.