Wayne Whitworth speaks on the strong company culture at Schertz Auto Service in Schertz, Texas, and the unique projects they collaborate on to make it happen.
By setting clear expectations, Zappos has created a strong culture and established itself as a top customer service provider. Here's how those ideas can be applied in an independent repair shop.
Audra Fordin writes that if you create a culture that’s based on caring for customers, your staff will follow suit and earn their coworkers’ and customers’ trust.
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