Items Tagged with 'CRM'

ARTICLES

Mitchell 1 Adds New CRM Feature

The feature is integrated with the Manager SE shop management system and allows consumers to request an appointment directly on the shop’s website or from an email sent from the shop.


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Customer Relationship Management

Better Understand Your Customer Base

When your staff is on the same page and invested in understanding the customer? Everyone on staff can anticipate the customers’ demands and what will sell. Here are some basic questions to gauge how well your shop’s CRM observes your customer base.
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How to Measure ROI for any Business Expense

The ROI Guide

Whether you’re investing in training, tools or marketing campaigns, you can trace the ROI on any business expense. You just need a lateral system in place that tracks both your relationship with customers and the performance of your employees—here’s how you can do just that.
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