According to the J.D. Power 2020 Customer Service Index (CSI) Study, overall satisfaction increases to 837 (on a 1,000-point scale), marking the fifth consecutive year of increasing satisfaction. As the crisis unfolds, however, the ability to meet customer expectations for prompt service and repairs will be undermined.

The Center for Automotive Research (CAR) notes that while most auto parts are still produced domestically, the nature of the global automotive supply chain, heavy reliance on China for parts production, and factory shutdowns will eventually send ripple effects to the U.S.