As a recent study noted, saying “no” to customers can cost auto repair shops around $23,000 in annual revenue. Matt Muilenburg, who conducted the study with his company Marchex, breaks down the study as he identifies the root of “negative” language and how can your shop effectively utilize more positive language.
OTC has announced the new 6614 heavy duty gear puller that is now available in North America. The gear puller is stout enough for almost any heavy-duty application and includes a pair of metric bolts for most applications.
There is a growing list of artificial intelligence options for auto repair shops. From reaching drivers to completing repairs, here’s a breakdown of AI designed to streamline communication with customers.
Mitchell 1 announced the schedule for its Manager SE Shop Management Training Webinar Series, a new format for its popular Manager SE shop management software workshop that aims to make training more accessible and convenient.
Ryan Clo uses an extremely detailed spreadsheet to track the success of his business. In this article, he provides a condensed version of his process for recording metrics that shop owners can use to help them succeed.
With the exception of a few outliers, the affiliated shops will outperform non-affiliated shops every time because of their willingness to share critical information unselfishly, writes Mitch Schneider.