Items Tagged with 'Auto Repair'

ARTICLES

The 21st Century Shop

With information culled from the inaugural Ratchet+Wrench Industry Survey, here's a statistical breakdown that provides a broader overview of the equipment driving profitable shops and how it affects those businesses' numbers.
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The Cost of Saying ‘No’ to Customers

As a recent study noted, saying “no” to customers can cost auto repair shops around $23,000 in annual revenue. Matt Muilenburg, who conducted the study with his company Marchex, breaks down the study as he identifies the root of “negative” language and how can your shop effectively utilize more positive language.
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OTC Introduces Heavy-Duty Gear Puller

OTC has announced the new 6614 heavy duty gear puller that is now available in North America. The gear puller is stout enough for almost any heavy-duty application and includes a pair of metric bolts for most applications.
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