Items Tagged with 'millennials'

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Grow: Adapting to an Online Chat Platform

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

 


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Survey: Where Will Millennials Take the Car Industry?

The most enlightening result for auto care shops comes when the survey explores how millennials handle the costs of owning a car. When asked, "Which of the following best describes your feeling after purchasing a car?" 39 percent of respondents were surprised by the maintenance costs, while 60.88 percent stated that they were not surprised.
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