As a recent study noted, saying “no” to customers can cost auto repair shops around $23,000 in annual revenue. Matt Muilenburg, who conducted the study with his company Marchex, breaks down the study as he identifies the root of “negative” language and how can your shop effectively utilize more positive language.
OTC has announced the new 6614 heavy duty gear puller that is now available in North America. The gear puller is stout enough for almost any heavy-duty application and includes a pair of metric bolts for most applications.
There is a growing list of artificial intelligence options for auto repair shops. From reaching drivers to completing repairs, here’s a breakdown of AI designed to streamline communication with customers.
Mitchell 1 announced the schedule for its Manager SE Shop Management Training Webinar Series, a new format for its popular Manager SE shop management software workshop that aims to make training more accessible and convenient.
Ryan Clo uses an extremely detailed spreadsheet to track the success of his business. In this article, he provides a condensed version of his process for recording metrics that shop owners can use to help them succeed.
Although it is still relatively early innings for Amazon’s foray into auto part e-commerce, one expert doesn't believe Amazon will ever have strong traction in the category. Here are three reasons why.
Bridgestone expects to secure about 100 new OE fitments with European car companies this year, including several with run-flat versions of its popular performance tire lines. Bridgestone attributed its progress in building its OE business to a "tailoring approach."
Amazon has made a lot of noise in the auto parts arena since it entered the market in 2017, but one columnist believes the online giant will likely be unsuccessful in competing with AutoZone due to disadvantages it faces in a niche not well suited for e-commerce.