On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.
Customer satisfaction with automobiles falls as domestic brands lose ground, according to the latest results of the American Customer Satisfaction Index (ACSI). Driver satisfaction is down 1.2 percent to a score of 81 on the ACSI's scale of 0 to 100.
