From the Heart July 1, 2019 Joe Marconi No Comments Can the “Amazon effect” ever compete with the independent repair shops? Read More
Warranty Woes May 8, 2019 Joe Marconi One Comment Would you negotiate your prices with an extended warranty company?Read More
Low Production is Not Your Technician’s Fault March 1, 2019 Joe Marconi No Comments If your overall production levels are low, that is the sole responsibility of management, says Joe Marconi. Read More
Make a Great “Last” Impression February 15, 2019 Joe Marconi No Comments The customer experience doesn’t end with vehicle delivery.Read More
Marketing Lessons From McDonald’s January 25, 2019 Joe Marconi No Comments Joe Marconi shares the key to creating consistency in the customer’s mind.Read More
Two Faced December 7, 2018 Joe Marconi One Comment Columnist Joe Marconi tells the story of his very own Dr. Jekyll and Mr. Hyde employee, and gives tips for avoiding having one at your shop.Read More
Helming Your Ship November 1, 2018 Joe Marconi No Comments "Sorry, your technical skills will only get you so far," says columnist Joe Marconi.Read More
2018 Ratchet+Wrench Management Conference Day One Recap September 21, 2018 Melissa Steinken No Comments The first day of the 2018 Ratchet+Wrench Management Conference began with an opening keynote and kickoff party.Read More
Building a Marketing Plan Around Your Customers September 1, 2018 Joe Marconi One Comment According to Joe Marconi, a solid marketing plan begins and ends with the customer experience.Read More
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