Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.
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A Systemized Process for Tracking KPIs

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Duration:
11-28-2017
For this episode, we decided to feature a shop owner who participated in the 2017 Shop Performance KPI Survey. Thorp’s single-shop operation boasts an overall gross profit margin over 60%, a net profit margin over 20%, and an annual revenue of 1.4 million. In our interview, he outlines what KPIs he’s made a priority to track in his shop and how they’ve helped improve his operation.
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Lead: The First Steps to Improving Your Shop

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Duration:
02-19-2018

In Aaron Stokes’ inaugural Lead episode as part of the Ratchet+Wrench Radio Network, he discusses the best starting points to position your shop for maximum growth and future success. To take your business to the next level he says, you’ll have to change up your daily patterns and surround yourself with people more experienced than yourself.

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Grow: Inside the Indy Shop's Path to Success

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Duration: 53:00
01-29-2018
The independent shop's path to success can be rugged—if you're not willing to adapt. In Rissy Sutherland's inaugural Grow episode as part of the Ratchet+Wrench Radio network, she delves into the best practices two shop owners used to prosper in their markets.
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The Importance of 20 Groups

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Duration: 12:00
01-18-2018
Craig Noel, owner of Springfield, Ore.–based Sun Automotive, and member of Elite Pro Service for almost 8 years, discusses about the importance of 20 Groups, and how they helped him become a stronger owner and leader.
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