The independent shop's path to success can be rugged—if you're not willing to adapt. In Rissy Sutherland's inaugural Grow episode as part of the Ratchet+Wrench Radio network, she delves into the best practices two shop owners used to prosper in their markets.

In Aaron Stokes’ inaugural Lead episode as part of the Ratchet+Wrench Radio Network, he discusses the best starting points to position your shop for maximum growth and future success. To take your business to the next level he says, you’ll have to change up your daily patterns and surround yourself with people more experienced than yourself.

Craig Noel, owner of Springfield, Ore.–based Sun Automotive, and member of Elite Pro Service for almost 8 years, discusses about the importance of 20 Groups, and how they helped him become a stronger owner and leader.

Taylor Pickering, a Ratchet+Wrench All-Star Award winner, marketing director and fleet manager at Pickering's Auto Service, outlines the importance of having a structured marketing strategy, budget and reporting system.

Cecil Bullard, CEO of the Institute for Automotive Business Excellence, discusses why many shop owners are afraid to raise their labor rates and how that fear could be holding them back.

Industry tech guru Donny Seyfer, co-owner of Seyfer Automotive in Wheat Ridge, Colo., sits down with Ratchet+Wrench editor Bryce Evans to discuss the 2017 Shop Technology Survey, industry technology trends, and how your shop can benefit from an era of rapid technology advancement.

A scholar of telematics for years, Derek Kaufman has written on and discussed the subject ad nauseum. Today, as the managing partner for Schwartz Advisors, he’s pushing to make the technology a crucial, everyday component of automotive repair shops. Kaufman joins Ratchet+Wrench to discuss the progression of connected car technology, the necessary equipment for shops, and why we must educate drivers on how it offers improved shop-to-customer communication.