2021 Industry Survey: KPI

$50.00 (34%)

Product Details

The 2021 Ratchet+Wrench KPI Survey covers all the major KPIs necessary to measure, benchmark and compare success. It gives you the opportunity to see what other shops track and how they perform.

Only in the KPI Survey:

  • Effective labor rate
  • Average repair order
  • Work mix—repair vs. maintenance
  • Sales closing ratio
  • Car count
  • Technician efficiency
  • Technician productivity
  • Gross Profit Margin
  • Gross Profit on Parts Sales
  • Gross Profit on Labor Sales
  • Net Profit Margin
  • CSI
  • And many more

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