2015 Ratchet+Wrench Shop Performance Survey: Complete Report
Ratchet+Wrench’s Insider Study of Mechanical Shop Performance
The results are in: Shops that track key performance indicators (KPIs) outperform those that don't. That was the key finding of our inaugural Shop Performance Survey, which asked shops across the country to share a wide range of metrics, such as revenue, profit margins, average repair order, sales percentage for repair work, and much more.
The survey highlights can be found in the September issue, but our comprehensive, cross-tabulated 45-page report offers a deep dive into the must-know metrics that makeup the lifeblood of today’s auto care centers.
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