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The Industry’s Image
Make a Great “Last” Impression
Complacency and Selfishness
Never Say Never
Get Educated Through Trade Associations
Cultivate a Family Feel
Shop View: Engle Automotive
How Franchises Assist in Opening a Shop
Set Your Own Industry Standards
How to Bring in Young Talent, and Build up Your Pipeline
Find Your Voice to Reach Customers
Breaking the Industry’s Image Problem
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