Columnists

Doing the little things and the trivial right goes a long way towards creating happier customers.

In this month's column, Mike Bennett talks about the benefit of allowing your team members to take ownership of their work.

How to build a positive shop environment to produce better results with customers.

It's better to go one inch wide and one mile deep when it comes to service options.

How to improve your vocabulary to better manage customer expectations.

Chasing the shiny object can lead to innovation or catastrophe. It's up to you to wisely choose which.

One of the keys to success in life and business is aligning yourself with the right people.

Try these 7 Covey-inspired habits tailored for today's shop leader.