Bill Snow
Bill Snow
Ratchet + Wrench Radio
Bill Snow of Rad Air explains why good intentions can create confusion, burnout, and turnover—and what shop owners should say instead.
Katie French
Katie French
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A1 Automotive
Kendall Warnock
Fifth Gear Automotive
Ricky Jordan

Career Center

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Learning Resources

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Sponsored
New data reveals how automotive repair technology adoption, from AI to ADAS and EV services, is reshaping independent shops.
April 20, 2026
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Sponsored
Nearly half of independent shops offer ADAS services—but most lack the processes, training, and confidence to deliver them consistently or profitably. Join industry experts as...
April 21, 2026
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Sponsored
Finding and keeping qualified technicians is one of the biggest challenges facing today’s auto repair shops, but it doesn’t have to be this hard. Our guide...
March 3, 2026
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Sponsored
Service shops are under more pressure than ever—rising customer expectations, digital-first behaviors, and operational bottlenecks are quietly cutting into profits and bay volume...
April 6, 2026

Podcasts

United Recycler's Group
Kristi Werner
Ratchet + Wrench Radio
URG CEO Kristi Werner explains how a new digital marketplace can help repair shops reduce costs, improve cycle times, and access quality OEM recycled parts with confidence.
Aug. 19, 2026
Great Water 360
Scott Anderson
Ratchet + Wrench Radio
Scott Anderson of GreatWater 360 Auto Care discusses the personal realities of selling a business, preparing for life after ownership, and why the emotional side of succession...
Aug. 12, 2026
Blaire O'Neal
Blaire O'Neal
Ratchet + Wrench Radio
Dr. Blaire O'Neal unpacks why more vehicles are being declared total losses, how rising repair costs and parts pricing are reshaping the collision industry, and what it means ...
Aug. 5, 2026
TechForce Foundation
Jennifer Maher
Ratchet + Wrench Radio
On this episode of Ratchet+Wrench Radio, TechForce Foundation’s CEO Jennifer Maher talks about the technician shortage, Gen Z's changing career priorities, and what independent...
July 29, 2026

Videos

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Larry Tuttle, Brian LaCroix, Jake Sorenson, and Jaime Angell join moderator Chris Messer to tackle the technician pipeline gap at ASE's ITC.
July 30, 2026
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Sponsored
Estimating bottlenecks slowing you down? Learn how OneFlow Estimator + Inspections connects workflows to help shops build estimates faster.
June 4, 2026
Building a Strong Technician Pipeline for Long-Term Shop Success
Sponsored
Finding and keeping skilled technicians is one of the biggest challenges facing repair shops today, and the most successful operations take a proactive approach. In this Tech ...
April 16, 2026
Communication That Keeps Customers Coming Back
Sponsored
Great customer service goes beyond fixing vehicles; it’s about building trust and long-term loyalty. This Tech Tip Short explores customer service best practices for auto...
Feb. 12, 2026

Shop Life

Worldpac
Worldpac CEO John Hamilton.
The wholesale distributor's chief executive discusses how aerial delivery, in-house drivers, and real-time tracking are reshaping the final mile for auto repair shops.
Aug. 25, 2026
Worldpac
Worldpac Chief Commercial Officer Dominic Garcia.
Worldpac's chief commercial officer talks technician productivity, the industry's $30 billion deferred-maintenance problem, and where shop owners should invest next as vehicles...
Aug. 25, 2026
The Institute
Cecil Bullard
How better processes—not better technicians— drive shop efficiency.
Aug. 18, 2026
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The difference between average and exceptional shops isn't knowing the playbook—it's how they execute it.
Aug. 17, 2026

Columnists

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Shops that focus on customer experience—not just repair approvals—are more likely to earn long-term loyalty.
Aug. 13, 2026
Todd Hayes
Todd Hayes
Why some shops transform and others stay stuck.
Aug. 10, 2026
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The best shop owners eventually discover their greatest responsibility isn’t fixing cars or managing people. It’s developing others to do both exceptionally well.
Aug. 7, 2026
Lola Schmidt
Lola Schmidt
Believe in the repair, and your customers will too.
Aug. 6, 2026

Operations

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How “business as usual” could be holding your shop back.
July 3, 2026
Emme Osmonson
RW Industry Survey
This year’s report introduces new data on ADAS readiness, EV service, AI adoption, apprenticeship programs, and diagnostic profitability.
June 29, 2026
payment system
Randy Modos, president and co-founder of PayJunction, explains how shops that adopt integrated, user-friendly payment solutions can enhance customer satisfaction, increase repair...
June 23, 2026
LSOphoto
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Nearly 700 shops across the U.S. weighed in on what technicians need out of a career, what’s holding consumers back, and what the parts ordering process looks like for the average...
June 5, 2026

Leadership

Ivan Pantic
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Hours behind the wheel of shop ownership.
July 7, 2026
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Brian Moak found a way to make a bigger difference by doing something he never imagined—being acquired.
June 8, 2026
Margaret attended the Ratchet+Wrench Management Conference pictured here in 2021.
After 20 years helping build Autoshop Solutions from the ground up, Margaret Palango steps away as CEO—confident the team and culture she nurtured will carry the company forward...
March 24, 2026
FG Trade
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Turning self-awareness into stronger teams, deeper connections, and lasting shop success.
Feb. 26, 2026

Sales+Marketing

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From free tea and pizza to candles and scratch-offs, Sasha Holley built The Shop Georgia’s brand by connecting with her community long before customers ever needed a repair.
July 27, 2026
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Done right, a full rebrand can transform a shop. Two owners share the lessons they learned from their shop overhauls that helped build lasting brands.
April 30, 2026
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The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
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From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025