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Features

Jim Anderson of Iowa’s Anderson Automotive uses unconventional tactics to draw customers

The keys to making 2015 the most successful year for your business

Jerry Greeff used an in-house customer financing program to build a profitable, $3.5 million a year shop in one of Baltimore’s poorest neighborhood

Toolbox: Make Money. Save Money. Work Smarter.

Archive » Finance+Operations
	Making Money on Service Packages A guide to pricing service package items for maximum profit
Archive » Customer Service
	Enhancing the Customer Experience Three shop owners use creative perks to improve the customer experience
Archive » Repair Life
	Bringing True Value to Customers Jackie Staron’s River City Tire has made a full transition to general repair and a focus on building value for each customer

Columns

Archive » Editor's Letter \| Jake Weyer
	Setting Goals What will you do to improve your business in 2015?
Archive » Straight Talk \| Joe Marconi
	Beating Auto Repair Stereotypes Let’s be sure to show future generations that we are much more than ‘grease monkeys’
Archive » The Bottom Line \| Mitch Schneider
	The Importance of Customer Communication Proper customer communication is every bit as important as quality work

Departments

Archive » Jump Start: News. Trends. Ideas. People.
	Why You Struggle to Retain Technicians Viewpoint: Harry Hollenberg, a partner with Carlisle & Co., analyzes his company’s technician survey, and the biggest issues preventing shops from retaining techs
Archive » Shop View
	Hillside Auto Repair Cramped for space, Dave Carney adjusted his urban shop to put the customer first
Archive » Shop Advice
	Adding a Charging Station Simple steps to install an electric vehicle charging station in your shop
Archive » The R+W Interview: Industry Q+A
	Encouraging Young Women into the Industry Shop owner Lynnetta Rogers, one of the founding members of the WE CARE board, discusses the group’s mission
Archive » Hot Wheels
	Western Flyer Diagnosed with cancer, Chuck Redding set about a difficult project to put his mind at ease