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Features

Starting a Nonprofit Shop

Cathy Heying, owner of The Lift Garage in Minneapolis, explains her vision for a nonprofit repair shop that provides affordable car repair to low-income families.

Goodwill is Good for Business

Shop owners Nick Muhlenbruch of Quality Automotive Center in Cape Coral, Fla., Mike Pesonius of Chunk’s Automotive Service in Long Lake, Minn., Mike Buckridge of Sun Automotive in Eugene, Ore.,...

CASE STUDY: Adding a Quick-Lube Segment

Tim Stapleton overhauled GT Automotive Inc. to expand its customer base with a quick-service segment.

Toolbox: Make Money. Save Money. Work Smarter.

Archive » Customer Service
	The Benefits of Free Loaner Vehicles How to drive business with a free loaner car program
Archive » Finance+Operations
	Make Fleet Service a Valuable Addition to Your Shop Gary Dalton of Ultimate Fleet Services in St. Paul, Minn., and Cecil Bullard of the Institute for Automotive Business Excellence highlight 10 simple tips for creating successful fleet accounts.
Archive » Repair Life
	Driven to be the Best Chris Gerber, owner of Transolution Auto Care in Missoula, Mont., explains how he pushes his shop forward by embracing new technology and trends.

Columns

Archive » Editor's Letter \| Jake Weyer
	Validation We deliver value you can’t find anywhere else.
Archive » Straight Talk \| Joe Marconi
	High ARO or High Car Counts? Average repair order vs. car count
Archive » The Bottom Line \| Mitch Schneider
	Using the Right Resources for the Job Whether it’s people, tools, or equipment, properly managing resources is essential to creating a positive customer experience.

Departments

Archive » Jump Start: News. Trends. Ideas. People.
	The Impact of California’s Wallet Flushing Trend A focus on vehicle fluid system service in California is causing shops to change the way they recommend maintenance.
Archive » Shop View
	Curt’s Service Inside the no-waste shop floor of Curt’s Service in Oak Park, Mich.
Archive » Shop Advice
	Implementing a Community Outreach Program How to use free oil changes as a community outreach initiative
Archive » The R+W Interview: Industry Q+A
	Developing a Marketing Plan Dan Dumbauld, owner of The Auto Shop in Phoenix, Ariz., explains how to create a marketing plan for an auto service center.
Archive » Hot Wheels
	Restoring a Rare Jeep Truck Finding parts for his 1987 Jeep J20 truck has been a challenging, enjoyable mission for Chad Roberson.