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Features

How a former engineer designed his shop to churn out satisfied customers and staggering margins

Looking to expand their businesses, three shop owners turned to The Hybrid Shop’s ‘dealer’ program. Are the returns worth the investment?

Toolbox: Make Money. Save Money. Work Smarter.

Archive » Finance+Operations
	Seven Deadly Inspection Sins Common missteps that stall your inspection process, and how to avoid them
Archive » Sales+Marketing
	Top Tips for Selling Over the Phone Foolproof steps for scripting successful sales calls
Archive » Repair Life
	Becoming a Trusted Expert Bryan Warman has chosen to specialize on one manufacturer, and complete repairs at the highest level

Columns

Archive » Editor's Letter \| Jake Weyer
	Great Shops Sometimes it’s the little things that make a facility stand out
Archive » Straight Talk \| Joe Marconi
	Selling the Benefits of Repairs People spend money on what makes them happy, which means we need to reach them at an emotional level
Archive » The Bottom Line \| Mitch Schneider
	Avoiding Rookie Mistakes Even the most experienced professionals need to follow some system of quality control

Departments

Archive » Jump Start: News. Trends. Ideas. People.
	eBay Begins Selling Auto Repair Services The online retail giant has begun selling services in a price-comparison format, and the industry awaits the possible ramifications
Archive » Shop View
	Kinney’s Automotive
Archive » Shop Advice
	How to Pay for Warranty Work A step-by-step guide to ensuring your shop doesn't lose money on warranty work
Archive » The R+W Interview: Industry Q+A
	Cultivating Young Leaders How to cultivate millennial leaders in your shop
Archive » Hot Wheels
	Brian’s Siren What do Jay Leno and a mechanic from New York have in common? The answer, of course, is a car.