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Carolyn Coquillette knows hybrids, and the people who love them. No wonder her specialty shop is doing $1.5 million a year.

Three shop operators share their biggest mess-ups, how they rebounded, and the lessons learned along the way.

It wasn’t until a chance visit to another shop that Dubwerx owner Ryan Clo realized how to structure his business.

Archive » Leadership
	Delegate with Confidence Are you working long hours, spending too much time on the small stuff? Learning to delegate will help free up time to focus on what’s important.
Archive » Finance+Operations
	How I Work \| Greg Bunch Greg Bunch, owner of Aspen Auto Clinic in Colorado Springs, Colo., shares how he built a five-shop, $7.5 million operation from the ground up.
	Earn Your Fair Share Your business is your livelihood and it should be supporting you. If it isn’t, here’s how to set up a salary that works for both you and the shop.

Archive » Editor's Letter \| Jake Weyer
	Unsung Heroes Introducing the R+W All-star Awards
Archive » The Bottom Line \| Mitch Schneider
	Brain Power The importance of understanding your numbers
Archive » Shop Smarts \| B.J. Lee
	Doing Your Own Diagnostics Is Still Important Why hands-on diagnostics are still important

Archive » Jump Start: News. Trends. Ideas. People.
	The Generation Y Effect Evaluating the impact of Generation Y on the auto service industry
Archive » Shop View
	Lone Star Bavarian Inside the lobby at Lone Star Bavarian in Fort Worth, Texas
Archive » Shop Advice
	Sales Forecasting Forecasting sales
Archive » The R+W Interview: Industry Q+A
	Joe Gibson Joe Gibson, channel development manager, CustomerLink Systems
Archive » Hot Wheels
	Crime-Fighting Beauty A crime-fighting ’66 Chrysler Imperial