Leading Automotive Magazine for Mechanical / Service Centers

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Features

Our fourth annual look at the most talented, inspirational and dedicated auto care professionals driving change in our industry

Phil Jackson has turned researching marketing campaigns and tracking ROI into a full-time job

Toolbox: Make Money. Save Money. Work Smarter.

Archive » Finance+Operations
	Growing Beyond One Location A step-by-step guide for increasing your business’s footprint
Archive » Education+Training
	Six Essentials for Managing On the Go Utilize technology to effectively track operations away from the shop

A step-by-step guide for increasing your business’s footprint

Utilize technology to effectively track operations away from the shop

Columns

Archive » Editor's Letter \| Jake Weyer
	Difference Makers Our annual nod to the industry’s finest
Archive » Straight Talk \| Joe Marconi
	Shifting Gears Transitioning from shop worker to shop coach
Archive » The Bottom Line \| Mitch Schneider
	Puppy Love Giving to a good cause can help your shop gain customers
Archive » Customer Centric \| Audra Fordin
	Accidents Happen Mistakes are inevitable in this business, but how you work to prevent them from reoccurring is the key

Departments

Archive » Jump Start: News. Trends. Ideas. People.
	Overtime Regulations Call for Restructuring The recent ruling by the Department of Labor will make millions of workers qualify for overtime pay that didn’t before, including those in the auto industry
Archive » Shop View
	Don’s Import Auto Service When tire service proved to be a valuable profit center, Don’s Import Auto Service moved the necessary equipment up to a dedicated loft area
Archive » The Return
	Redline Detection’s Smoke Pro Total Tech Redline Detection’s Smoke Pro Total Tech detects leaks in a fraction of the time
Archive » Shop Advice
Accommodating Walk-in Customers Keys to creating a successful repair experience for waiting and scheduled customers
Archive » The R+W Interview: Industry Q+A
	Breaking Barriers Susan Schalk, senior repair information specialist at Mitchell 1, is the first woman to earn the coveted World Class Technician Award
Archive » Solutions
	Pre-Scheduled ‘Check-Up’ Reminder Cards All customers at Larson’s Service leave with a reminder card for their next scheduled services, booked six months in advance.

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