WEBINAR

Cracking the Gen Z Code: How to Attract and Keep the Next Generation of Techs

Gen Z is reshaping the workplace—are you ready? Explore what drives this new generation of techs and how your shop can attract, motivate, and retain top young talent.
August 28, 2025
6:00 PM UTC
1 hour

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Summary

In an industry where competition is fierce and customer service drives profitability and loyalty, it is essential that we understand the dynamics of those at the heart of it all, our employees. This webinar will delve into key traits that define Gen Zs (ages 18-28)–such as their need for autonomy, preference for transparent communication, and emphasis on work-life balance–and how these factors influence their expectations in the workplace. Attendees will gain practical insights into building trust, fostering collaboration, and leveraging Gen Z’s strengths in establishing a high- performing work environment. This session will also present the findings from a survey conducted with auto repair shop owners, managers, and Gen Z technicians to explore the factors influencing employer choice, motivation, and retention among younger workers in the automotive industry.

Speakers

Camille Christopher

Senior Commercial Marketing Manager, Customer Satisfaction

AutoZone

Camille joined AutoZone in 2023 as a Senior Commercial Marketing Manager, overseeing brand strategy and sales support for the Commercial business. Prior to that, she served as Director of Marketing for Hollywood Feed, a pet care retailer based in Memphis, TN, and spent seven years in various foodservice and brand marketing at PepsiCo / Frito-Lay in Dallas, TX. She holds a Bachelor of Arts in Leadership Studies from the University of Richmond and a Master of Business Administration from the Fuqua School of Business at Duke University. She is a recent graduate of the New Memphis Fellows program and past president of the Dallas Business Club. In her spare time, she loves cheering on the Memphis Grizzlies, Memphis Tigers, Duke Blue Devils, and Dallas Cowboys as well as spending time with her husband and two chocolate lab rescues.

Dawnn Devereaux-Blyden

Divisional Human Resource Manager, Customer Satisfaction

AutoZone

Dawnn is a Divisional Human Resources Manager at AutoZone. She joined the company in 2008 as a Field Human Resources Generalist before being promoted to Regional Human Resources Manager. Dawnn honorably served in the United States Army for 11 years before beginning her AutoZone career. She is a two-time recipient of the company’s Regional Human Resources Manager of the Year award. She holds a Bachelor of Science from the University of Maryland and a Master of Business Administration from the University of Phoenix. Dawnn has also earned several human resources certifications, including Certified Human Resources Professional (PHR/PHR-Ca) by the Human Resources Certification Institute (HRCI) and Society for Human Resource Management Certified Professional (SHRM-CP). She is a champion for the Women in Auto Care scholarship committee and a certified DISC Practitioner.