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Learning Resources

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Sponsored
Stay top-of-mind with customers by mastering the multi-channel strategies that boost engagement, retention, and revenue. In this webinar, you’ll learn how to time your messages...
Feb. 19, 2026
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Sponsored
Precision, speed, and trust serve as the foundation for efficient and profitable shop operations, especially as vehicles become more complex. Our guide, Digital Tools to Drive...
Dec. 10, 2025
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Sponsored
Today’s customers move from search to purchase faster than ever, often using AI tools to find quick answers. This session shows how shops can use marketing at every step—from ...
Dec. 9, 2025
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Sponsored
Tired of clunky parts ordering? Discover where procurement is headed and how top shops are staying ahead. Get insights from 700+ shops and walk away with strategies to streamline...
Nov. 20, 2025

Podcasts

Mike Chung
Mike Chung
Mike Chung, Auto Care Association's senior director, market intelligence, reveals what industry parts, supply, and service behavior are telling us about 2026.
Feb. 4, 2026
Chris Jones
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How changing the way you frame your goals can lead to significant improvements in personal growth, shop performance, and leadership impact.
Jan. 30, 2026
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CPA Nick Papakyrikos explains how overlooked partnership structures and tax strategies can unlock millions in value—and transform how shop owners think about exiting their business...
Jan. 28, 2026
Kendall Warnock
Kendall Warnock
A1 Automotive’s owner joins Ratchet+Wrench Radio to share his journey, his passion for leadership development, and his mission as a new 2026 online columnist.
Jan. 21, 2026

Videos

Communication That Keeps Customers Coming Back
Sponsored
Great customer service goes beyond fixing vehicles; it’s about building trust and long-term loyalty. This Tech Tip Short explores customer service best practices for auto...
Feb. 12, 2026
Inside the Motorcraft Installers Network: Training, Communication, and Shop Support Explained
Sponsored
Hear how Motorcraft parts offer OEM quality and warranty advantages for shops and fleets.
Jan. 29, 2026
The Shift to R-1234yf: Compliance, Safety & Service Simplified
Sponsored
Now in over 125 million vehicles across U.S. roads, R-1234yf is the OEM-approved, EPA SNAP-compliant refrigerant that’s changing the game. Backed by Section 609 certification ...
Jan. 13, 2026
Connect Your Shop’s Workflow to Eliminate Delays and Drive Profit
Sponsored
See how digital communication, connected workflows, and real-time updates can help your shop work faster, smarter, and more profitably in this video.
Jan. 5, 2026

Shop Life

Lola Schmidt
Lola Schmidt
Shed the misconception that profitability is selfish and focus on the importance of proper financial management instead.
Feb. 6, 2026
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Discover new AI tools, targeting updates, and proven ad strategies that bring more customers through your doors.
Feb. 4, 2026
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Three New Year’s resolutions every scaling shop owner should embrace
Feb. 3, 2026
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Through determination, community support, and strategic rebuilding, Doug Jacquot restored his business within seven months after a disastrous accident.
Jan. 29, 2026

Columnists

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The importance of understanding cash flow, receivables, inventory, and debt to maintain accurate financial awareness.
Jan. 27, 2026
Josh Parnell
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Staying committed through "the dip" ensures that the eventual payoff is greater and reinforcing that discipline is the key to lasting change.
Jan. 26, 2026
Katie French
Katie French
How to create a shop environment that makes technicians want to stay.
Jan. 22, 2026
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Small words can make a big impact and take your shop from ordinary to legendary.
Jan. 20, 2026

Operations

bymuratdeniz
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Three automotive aftermarket experts—a legal professional, a shop owner, and a researcher—discuss the outlook for the industry.
Jan. 16, 2026
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Lift availability is key in understanding capacity.
Jan. 6, 2026
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A look at how skilled technicians identify vehicle opportunities and how their front of house counterparts convert those into sales.
Oct. 30, 2025
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Stephane Grabina, president of Excluservice, tells how he handled the process and shares advice for others.
Oct. 21, 2025

Leadership

ipuwadol
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Are you prepared to leave your business when the time comes?
Feb. 5, 2026
izusek
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The key to making your one-on-ones impactful.
Jan. 2, 2026
Matthew Ng
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Create a supportive environment that aligns with today's workforce values.
Dec. 29, 2025
Tongpool
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How you lead creates a culture among your employees.
Dec. 2, 2025

Sales+Marketing

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The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
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From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025
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A strong auto repair brand is the steppingstone into multi-store ownership and a way to reach a entire generation of new potential customers.
Feb. 14, 2025
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Integrating digital and physical marketing tools can help shops reach more customers.
Jan. 16, 2025