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Learning Resources

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Sponsored
Nearly half of independent shops offer ADAS services—but most lack the processes, training, and confidence to deliver them consistently or profitably. Join industry experts as...
April 21, 2026
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Sponsored
Finding and keeping qualified technicians is one of the biggest challenges facing today’s auto repair shops, but it doesn’t have to be this hard. Our guide...
March 3, 2026
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Sponsored
Service shops are under more pressure than ever—rising customer expectations, digital-first behaviors, and operational bottlenecks are quietly cutting into profits and bay volume...
April 6, 2026
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Sponsored
Delivering exceptional customer service takes more than technical expertise. It requires intention, transparency, and the right digital tools. Top Tips on Customer Service for...
Feb. 13, 2026

Podcasts

HQ98.com
Stewart McClintic
Ratchet + Wrench Radio
Stew McClintic of HQ98.com explains how instant communication can reduce bottlenecks, boost efficiency, and keep busy shops moving.
March 25, 2026
Waters Consulting Group
John Waters
Ratchet + Wrench Radio
John Waters shares proven strategies for building trust, improving communication, and turning one-time auto repair customers into lifelong clients.
March 18, 2026
Chris Jones
E2D Ep 8
Ratchet + Wrench Radio
From rapid expansion to intentional growth: lessons in leadership, resilience, and building the right way.
March 13, 2026
Tekmetric
Sunil Patel
Ratchet + Wrench Radio
How Sunil Patel Is turning data, operators, and real-world playbooks into a new kind of industry conference.
March 11, 2026

Videos

Communication That Keeps Customers Coming Back
Sponsored
Great customer service goes beyond fixing vehicles; it’s about building trust and long-term loyalty. This Tech Tip Short explores customer service best practices for auto...
Feb. 12, 2026
Inside the Motorcraft Installers Network: Training, Communication, and Shop Support Explained
Sponsored
Hear how Motorcraft parts offer OEM quality and warranty advantages for shops and fleets.
Jan. 29, 2026
The Shift to R-1234yf: Compliance, Safety & Service Simplified
Sponsored
Now in over 125 million vehicles across U.S. roads, R-1234yf is the OEM-approved, EPA SNAP-compliant refrigerant that’s changing the game. Backed by Section 609 certification ...
Jan. 13, 2026
Connect Your Shop’s Workflow to Eliminate Delays and Drive Profit
Sponsored
See how digital communication, connected workflows, and real-time updates can help your shop work faster, smarter, and more profitably in this video.
Jan. 5, 2026

Shop Life

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Why using this formula beats margin every time.
March 23, 2026
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Jay Goninen shares his journey from shop floor to industry leader, and how it highlights the critical need for better collaboration between automotive shops, schools, and industry...
March 20, 2026
Katie French
Katie French
Personal stories from industry men illustrate the profound impact women have on fostering professionalism, efficiency, and respect within the industry.
March 20, 2026
AutoShop Answers
Todd Hayes 2026
The importance of strict policies to ensure safety, legal compliance, and liability protection in safety-sensitive roles.
March 19, 2026

Columnists

Lola Schmidt
Lola Schmidt
Tackle tasks without delay to maximize productivity and seize opportunities.
March 16, 2026
columnistssaeli
Best practices for developing younger technicians.
March 12, 2026
Greg Bunch
Greg Bunch
How building capacity, training, and systems enables shops to handle increased demand while maintaining customer experience and team morale.
March 10, 2026
Dutch Silverstein
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The ripple effect of actions leaves a trail that points to a solid shop or calls out a questionable one.
March 3, 2026

Operations

spiritofamerica
Old Gas Station
Veteran shop owners emphasize the importance of adaptability, employee relations, and strategic focus for future success.
March 5, 2026
hirun
GettyImages2236433793
The shops winning on profit are tracking this one number.
March 2, 2026
Auto Branding Photography St. Louis Sundberg
Jessica Carrino
A look at how female owners lead, grow, and operate their shops.
Feb. 16, 2026
AutoShop Media
Bartel's Auto Service
Real-world strategies on how to use digital inspections, organized bays, and effective communication, to reduce bottlenecks and improve customer retention.
Feb. 12, 2026

Leadership

Margaret attended the Ratchet+Wrench Management Conference pictured here in 2021.
After 20 years helping build Autoshop Solutions from the ground up, Margaret Palango steps away as CEO—confident the team and culture she nurtured will carry the company forward...
March 24, 2026
ipuwadol
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Are you prepared to leave your business when the time comes?
Feb. 5, 2026
izusek
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The key to making your one-on-ones impactful.
Jan. 2, 2026
Matthew Ng
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Create a supportive environment that aligns with today's workforce values.
Dec. 29, 2025

Sales+Marketing

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The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
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From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025
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A strong auto repair brand is the steppingstone into multi-store ownership and a way to reach a entire generation of new potential customers.
Feb. 14, 2025
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Integrating digital and physical marketing tools can help shops reach more customers.
Jan. 16, 2025