How to Win Back Lost Customers

How do you woo back wary customers after a bad shop experience? Read on for a few tips from these customer service pros.

By Megan Gosch

Latest News

More Latest News

Don't Farm Out Key Work—Sell It

If your customer can’t start their car, they don’t have a car.

"The fact that Ratchet and Wrench features our industry leaders and what they have done to achieve success is always valuable information to our bottom line."

Bill Hill, Owner, Mighty Auto Pro, Medina, OH.

Running A Shop

Planning For Profit Sharing

Enticing new talent is critical for any business. These financial incentive options can make all the difference.

By Paul Hodowanic

The Impact of Positive Feedback

Everyone craves recognition. Make sure your employees’ positive accomplishments are acknowledged.

By Paul Hodowanic

Do You Survey Your Customers?

Stop making assumptions about your customers and talk to them directly instead.

By Anna Zeck

Building a Homegrown Empire

How did a marketing pivot inspire a hometown auto repair brand and pave the way for future growth? See how The Detroit Garage team made it happen.

By Megan Gosch

How to Win Back Lost Customers

How do you woo back wary customers after a bad shop experience? Read on for a few tips from these customer service pros.

By Megan Gosch

Audio

Lead: The First Steps to Improving Your Shop

February 19, 2018

Grow: Inside the Indy Shop's Path to Success

January 29, 2018

More Audio

Buyer's Guide

Foundation 45 Mitsubishi

16210 North Fwy Houston, TX 77090

Phone: 832-827-2760

Fax: 281-645-4393

sals@foundation45mitsubishi.com

Hub Mitsubishi of Katy

17007 Katy Fwy Houston, TX 77094

Phone: 832-497-2470

Bayside Mitsubishi

621 TX-146 La Porte, TX 77571

Phone: 281-941-5097

Cape Coral Chrysler Dodge Jeep Ram

2200 NE Pine Island Rd Cape Coral, FL 33909

Phone: 239-424-7501 or 239-500-0000

Shop Life

What to Know As You Grow

With the opening of a fourth location, Bryan Gossel of BG Automotive shares his tips for letting go of day-to-day responsibilities, and expanding your team in the process.

By Claire Peterson