Top Stories


Bennett: Empowering Your Team: Why Letting Employees Own Their Silo Drives Success 

April 19, 2024
In this month's column, Mike Bennett talks about the benefit of allowing your team members to take ownership of their work.
Rachel Ko
Shop Customers

Answering the Call

April 18, 2024
Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.

Podcast: Enhance Your Service with The DVI Quadrant

April 17, 2024
In this episode, Jamie Cuthbert of AutoServe 1 breaks down the four phases of a DVI and how each improves the team and customer experience.
Shop Customers

How to Handle Customer Apologies

April 15, 2024
Everyone makes mistakes. How you make it up to your customers can go a long way in keeping your shop's credibility.