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Podcast: All-Star Award Runner Up Jeffrey Roy

Once close to closing his business, Jeffrey Roy shares how he's ensuring others don't go through the same struggles.

By Ratchet+Wrench Staff Reporters

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The new Trusted Advisor Program from Valvoline is poised to change the way your team sells, communicates and succeeds.

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"The fact that Ratchet and Wrench features our industry leaders and what they have done to achieve success is always valuable information to our bottom line."

Bill Hill, Owner, Mighty Auto Pro, Medina, OH.

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Running A Shop

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How Customers Balance Value, Quality, and Cost When Choosing a Shop

How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

By Ratchet+Wrench Staff Reporters

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Mastering the Customer Gift

A well-executed gift can be the difference between a repeat customer and a one-time job.

By Paul Hodowanic

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Tracking Your Techs’ Time

How a master tracker protects his techs’ time.

By Paul Hodowanic

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Dissecting the Standout Shop Website

In this bonus Inside the Consumer's Mind episode, shop owners break down the features they've strategically spotlighted to build a strong online presence.

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What's Really Pulling In Potential Customers?

When it comes to marketing the assets that make your operation stand out, some key blind spots could be holding your shop back.

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Audio

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Lead: The First Steps to Improving Your Shop

February 19, 2018

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Grow: Inside the Indy Shop's Path to Success

January 29, 2018

Buyer's Guide

Volkswagen of Clarksville

406 E Lewis and Clark Parkway Clarksville, IN 47129

Phone: 812-218-5281

Fax: 812-280-6391

tadkins@volkswagenofclarksville.com

Chevrolet of Spartanburg

1051 Asheville Hwy Spartanburg, SC 29303

Phone: 407-515-6477

Beaman automotive

Beaman Dodge Chrylser Jeep Ram

615 Davidson St. Nashville, TN 37213

Phone: 615-386-1100

Sterling McCall Acura

10455 Southwest Fwy Houston, TX 77074

Phone: 888-614-1170

More in Buyer's Guide

Shop Life

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2021 Ratchet+Wrench All-Star Awards: Lucas Underwood

The broader aftermarket has considerable shortcomings. Lucas Underwood is trying to address them.

By Paul Hodowanic

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2021 Ratchet+Wrench All-Star Awards: Jeffrey Roy

He almost lost his shop. Now he spends his time making sure others won’t either.

By Paul Hodowanic

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2021 Ratchet+Wrench All-Star Award Winner: Matt Lachowitzer

From shop floor mentor to full-fledged community pillar, Matt Lachowitzer is driven to make an impact.

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Get Real to Get Ahead

To grow your operation, you’ve got to learn how to step out of the way.

By Aaron Stokes

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The Repair Customer Paradox

Who really defines a great customer experience?

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