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Creating a Training Budget

Don Seader, owner of World Wide Automotive, lays out why having a training budget in place is worthwhile.

By Abby Patterson

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OEC Data Bay: Tech & Tools

The data from the 2018 Ratchet+Wrench Industry Survey represents a cross-section of shops across the country and provides a glimpse into how the average shop performs, how its leadership manages the shop, and the tech and tools the shop uses.

Bill Hill

"The fact that Ratchet and Wrench features our industry leaders and what they have done to achieve success is always valuable information to our bottom line."

Bill Hill, Owner, Mighty Auto Pro, Medina, OH.

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Running A Shop

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The Vendor Benefit

It’s OK not to be an expert in everything—learn to ask for help

By Rissy Sutherland

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How to Perfect Each Portion of the Sales Cycle

A deep look into the strategies and processes that will aid in growing the three sections of every sales process.

By Nora Johnson

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A Community Focus

This shop owner values wellness and community above all else.

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Strengthening Relationships for a Fast Turnaround

How a shop manager continues to form relationships with both customers and vendors.

By Nora Johnson

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Strengthen Your Customer Relationships Through Communication

A Virginia MSO operator shares how her shop uses text messages to strengthen communication between the business and its customers.

By Nora Johnson

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Lead: The First Steps to Improving Your Shop

February 19, 2018

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Grow: Inside the Indy Shop's Path to Success

January 29, 2018

Buyer's Guide

Hyundai of Bedford

18300 Rockside Road Bedford, OH 44146

Phone: 800-322-4617

Fax: 440-703-3384

Cape & Islands Kia

760 MA-28 South Yarmouth, MA 02664

Phone: 508-394-8000

Fax: 508-626-1585

Baum Chevrolet Buick

810 W Van Buren St Clinton, IL 61727

Phone: 217-731-4580

Price Hyundai

2150 Seminole Trail Charlottesville, VA 22901

Phone: 434-220-5841

More in Buyer's Guide

Shop Life

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3 Tips on Being an Effective Leader

If you want to upgrade from being just a boss to your company’s visionary, Dave Toole has advice on how to make that a reality.

By Courtney Welu

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The 5 Steps to Reprimanding an Employee

Discussing an issue with an employee is never easy—or pleasant—but going about it the right way can prevent that behavior from happening again

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A Community Focus

This shop owner values wellness and community above all else.

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Shop View: Interstate Auto Care

A virtual tour of a shop recognized for its newly remodeled waiting room.

By Nora Johnson

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Shop View: Hunt Automotive

Take a virtual tour of a shop as unique as the exotic vehicles it repairs.

By Nora Johnson

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