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Learning Resources

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Sponsored
New data reveals how automotive repair technology adoption, from AI to ADAS and EV services, is reshaping independent shops.
April 20, 2026
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Sponsored
Nearly half of independent shops offer ADAS services—but most lack the processes, training, and confidence to deliver them consistently or profitably. Join industry experts as...
April 21, 2026
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Sponsored
Finding and keeping qualified technicians is one of the biggest challenges facing today’s auto repair shops, but it doesn’t have to be this hard. Our guide...
March 3, 2026
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Sponsored
Service shops are under more pressure than ever—rising customer expectations, digital-first behaviors, and operational bottlenecks are quietly cutting into profits and bay volume...
April 6, 2026

Podcasts

Leslie Q Photography
Michelle Pippin
Ratchet + Wrench Radio
How mentorship, sponsorship, and intentional leadership can unlock untapped talent in your shop.
April 15, 2026
Automotive Recycler's Association
Vince Edivan_Shannon Nordstrom
Ratchet + Wrench Radio
Inside the mission of the Automotive Recyclers Association—and how recycled original equipment can cut costs, improve cycle time, and boost customer trust.
April 8, 2026
Tonnika Haynes
Tonnika Haynes
Ratchet + Wrench Radio
From sink-or-swim summers at 16 to president of the family business, Tonnika Haynes shares the real story behind second-generation leadership.
April 1, 2026
HQ98.com
Stewart McClintic
Ratchet + Wrench Radio
Stew McClintic of HQ98.com explains how instant communication can reduce bottlenecks, boost efficiency, and keep busy shops moving.
March 25, 2026

Videos

Building a Strong Technician Pipeline for Long-Term Shop Success
Sponsored
Finding and keeping skilled technicians is one of the biggest challenges facing repair shops today, and the most successful operations take a proactive approach. In this Tech ...
April 16, 2026
Communication That Keeps Customers Coming Back
Sponsored
Great customer service goes beyond fixing vehicles; it’s about building trust and long-term loyalty. This Tech Tip Short explores customer service best practices for auto...
Feb. 12, 2026
Inside the Motorcraft Installers Network: Training, Communication, and Shop Support Explained
Sponsored
Hear how Motorcraft parts offer OEM quality and warranty advantages for shops and fleets.
Jan. 29, 2026
The Shift to R-1234yf: Compliance, Safety & Service Simplified
Sponsored
Now in over 125 million vehicles across U.S. roads, R-1234yf is the OEM-approved, EPA SNAP-compliant refrigerant that’s changing the game. Backed by Section 609 certification ...
Jan. 13, 2026

Shop Life

Kendall Warnock
Kendall Warnock
How to raise a family and focus on your business (without going crazy).
April 17, 2026
Auto Shop Answers
Todd Hayes
How key metrics like EBITDA, cash flow, and leadership help shop owners improve valuation and attract investment.
April 14, 2026
Lola Schmidt
Lola Schmidt
Set the tone by defining employee positions, the benefits, the perks, and opportunities for advancement.
April 10, 2026
Greg Bunch
Greg Bunch
Despite widespread automation across industries, auto repair shops remain vital by combining intelligent systems with skilled technicians.
April 9, 2026

Columnists

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Exploring the industry's divisions, and advocating for emotional maturity, humility, and a focus on shared goals to foster a more unified automotive repair community.
April 7, 2026
Kendall LWarnock
Kendall Warnock
Embracing ownership and discomfort will lead to the greatest strides in your journey.
March 30, 2026
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Prioritizing genuine conversations and transparency over sales objections helps service professionals create lasting customer relationships.
March 27, 2026
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Why using this formula beats margin every time.
March 23, 2026

Operations

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The biggest obstacle standing in the way of increased productivity and revenue is you.
April 16, 2026
spiritofamerica
Old Gas Station
Veteran shop owners emphasize the importance of adaptability, employee relations, and strategic focus for future success.
March 5, 2026
hirun
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The shops winning on profit are tracking this one number.
March 2, 2026
Auto Branding Photography St. Louis Sundberg
Jessica Carrino
A look at how female owners lead, grow, and operate their shops.
Feb. 16, 2026

Leadership

Margaret attended the Ratchet+Wrench Management Conference pictured here in 2021.
After 20 years helping build Autoshop Solutions from the ground up, Margaret Palango steps away as CEO—confident the team and culture she nurtured will carry the company forward...
March 24, 2026
ipuwadol
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Are you prepared to leave your business when the time comes?
Feb. 5, 2026
izusek
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The key to making your one-on-ones impactful.
Jan. 2, 2026
Matthew Ng
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Create a supportive environment that aligns with today's workforce values.
Dec. 29, 2025

Sales+Marketing

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The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
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From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025
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A strong auto repair brand is the steppingstone into multi-store ownership and a way to reach a entire generation of new potential customers.
Feb. 14, 2025
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Integrating digital and physical marketing tools can help shops reach more customers.
Jan. 16, 2025