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Grow: Building Leaders with the Right Tools

Sally Thomas, co-owner and president of Thomas Tire & Automotive, discusses ways to give staff more leadership opportunities, and how it's helped her become a better leader herself.

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Bill Hill

"The fact that Ratchet and Wrench features our industry leaders and what they have done to achieve success is always valuable information to our bottom line."

Bill Hill, Owner, Mighty Auto Pro, Medina, OH.

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Running A Shop

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12 Keys to Better One-on-One Meetings

One of the best tools to create active engagement and strong communication is through regular and routine employee one-on-ones.

By Mike Bennett

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Look After Your Customers

How one shop owner developed practices to benefit both his customers and his business.

By Kiley Wellendorf

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Put It On Paper

Formalize job expectations by sending offer letters to new hires.

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Build Culture

A workplace culture architect shares where you should start to define and build your culture.

By Tess Collins

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Four Questions to Ask During Your Marketing Roll-Out

Two shop owners share their experiences with finding success through marketing.

By Kiley Wellendorf

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Lead: The First Steps to Improving Your Shop

February 19, 2018

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Grow: Inside the Indy Shop's Path to Success

January 29, 2018

Shop Life

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Shop View: inMOTION Auto Care

Take a tour of a shop that has both a full kitchen and a full garden, both of which aid in growing company culture.

By Nora Johnson

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Work From the Heart

Columnist Rissy Sutherland shares the story of one shop owner’s passion for helping others.

By Rissy Sutherland

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Shop View: Green Toad Tire and Auto

A virtual tour of a shop that reuses and recycles more than just shop materials.

By Nora Johnson

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The Devil is in the Details

A case for sweating the small stuff.

By Mitch Schneider

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Shop View: Automotive Procare

Take a virtual tour of Automotive Procare in Rochester, Minn., a $1.2 million shop with a pond in its waiting room.

By Nora Johnson

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