Running a Shop

Navigating a Call From a Disgruntled Customer

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Bill Hill
"The fact that Ratchet and Wrench features our industry leaders and what they have done to achieve success is always valuable information to our bottom line."
Bill Hill, Owner, Mighty Auto Pro, Medina, OH.

Running A Shop

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Inside AutoZone

AutoZone employs more than 87,000 people—known as AutoZoners—who each understand the Pledge to provide exceptional customer service and see it to fruition. Every single AutoZoner understands the importance of providing for the commercial shop through quality parts and exceptional service.

Learn how AutoZone came to be what it is today, and how through a focused commitment to helping people who take care of cars—from professionals to DIY customers—we put our customer first Pledge into everything we do.


Shop Life

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The Ratchet+Wrench Podcast

Ratchet+Wrench Radio provides inspiring conversations with leading industry professionals to help shop operators grow their businesses

Tangents, questions, opinions. There's always more to the story. Listen to Ratchet+Wrench Radio completely free.