Every person who calls into your shop for a price quote may not be a price shopper. They may be someone in a challenging situation who needs your help, understanding, and expertise. Give it to them—along with a price quote.

Ratchet+Wrench columnist Mike Bennett offers eight iron-clad solutions for shop owners and managers to help encourage and motivate underperforming team members.

This week on Ratchet+Wrench Radio, Margaret Palango of Autoshop Solutions talks about what on- and off-page SEO are and how shop owners can maximize the power of the internet to take users from search to sale.

Keith Benline of Robert's Auto Service, who was featured in the inaugural issue of Ratchet+Wrench, shares how smartphones have changed the way consumers approach auto repair and what to do about it.

For the past 10 years, Ratchet+Wrench has been the voice of the shop owner, providing insight, strategy, tips, and guidance to help shops grow and thrive in the exciting and ever-changing auto industry. 

Is it possible to achieve a good sense of work-life balance? Ratchet+Wrench columnist Mike Bennett explores this popular holy grail of lifestyles and why an asymmetrical approach to balance may be in your best interest.

A look inside Superior Service Center's Apple Valley, Minnesota, auto repair shop.

In business, one of the best ways to rally your team together and grow your shop is to identify a common enemy, shops in your area you can measure your growth against and compete with for market share in your region. 

The 10-bay, 5,000-square-foot shop uses familiar architecture to match the landscape of its surrounding area. 

How Stellar Autoworks went from failure to launch to out of this world.