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Learning Resources

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To stay relevant in the automotive industry, technicians must focus on the latest trends in technology. The tool purchasing habits of automotive technicians depend on industry...
Sept. 1, 2026
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New data reveals how automotive repair technology adoption, from AI to ADAS and EV services, is reshaping independent shops.
April 20, 2026
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Finding and keeping qualified technicians is one of the biggest challenges facing today’s auto repair shops, but it doesn’t have to be this hard. Our guide...
March 3, 2026
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Delivering exceptional customer service takes more than technical expertise. It requires intention, transparency, and the right digital tools. Top Tips on Customer Service for...
Feb. 13, 2026

Podcasts

Joe Henry
Joe Henry
Ratchet + Wrench Radio
A veteran automotive recruiter shares the candid conversations technicians have before accepting a new job—and after leaving their last one.
Oct. 7, 2026
Chris Knuth
Chris Knuth
Ratchet + Wrench Radio
Chris Knuth on breaking free from the technician mindset, closing the implementation gap and building a shop that doesn't depend on its owner.
Sept. 30, 2026
Throttle Muscle
Ellie Pentland
Ratchet + Wrench Radio
How clear goals, consistent follow-up and measurable milestones can help shops develop stronger employees
Sept. 23, 2026
Ratchet + Wrench Radio
The hidden ceilings that prevent successful shops from reaching the next level.
Sept. 16, 2026

Videos

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Create faster estimates with zero chaos through the power of Snap-on Digital Engine. See how everything flows together in one place.
Oct. 1, 2026
Sponsored
NexaMotion Group CEO Neil Sethi says it's the opposite.
Sept. 30, 2026
When you’re used to solving every problem that comes through the door, stepping back can feel impossible. But constantly being the fixer can keep your team from developing...
Sept. 2, 2026
Getting employees to follow a process doesn’t necessarily mean they believe in it. In this video, explore the difference between compliance and genuine buy-in — and...
Aug. 31, 2026

Shop Life

Dutch Silverstein
Dutch Silverstein
When technicians refuse to subsidize a broken flat-rate system, the industry should pay attention.
Oct. 12, 2026
Jim Saeli
Jim Saeli
When everything depends on you, your entire shop slows down.
Oct. 9, 2026
Kendall Warnock
Kendall Warnock
Find where your shop is losing time, focus, and productivity.
Oct. 6, 2026
Three to five years of preparation can make a significant difference in what buyers are willing to pay.
Sept. 29, 2026

Columnists

Kendall Warnock
Kendall Warnock
Developing people, setting standards, and making decisions while learning on the job.
Sept. 28, 2026
Victor Broski
Victor Broski
Why understanding the psychology behind customer decisions can lead to better conversations—and better results.
Sept. 25, 2026
The Institute
Cecil Bullard
Handling customer pushback and communicating value.
Sept. 24, 2026
Why the best shops rehearse problems before they become emergencies.
Sept. 22, 2026

Operations

Parts, people, costs, and technology are putting pressure on shops and their technicians.
Oct. 5, 2026
How “business as usual” could be holding your shop back.
July 3, 2026
Emme Osmonson
RW Industry Survey
This year’s report introduces new data on ADAS readiness, EV service, AI adoption, apprenticeship programs, and diagnostic profitability.
June 29, 2026
Randy Modos, president and co-founder of PayJunction, explains how shops that adopt integrated, user-friendly payment solutions can enhance customer satisfaction, increase repair...
June 23, 2026

Leadership

How Matt Mevert turned a small-town repair shop into a thriving business while investing in employees, customers, and his community.
Sept. 1, 2026
Craig O'Neill shares practical strategies to conquer the fear of public speaking and connect with any audience, large or small.
Aug. 28, 2026
Hours behind the wheel of shop ownership.
July 7, 2026
Brian Moak found a way to make a bigger difference by doing something he never imagined—being acquired.
June 8, 2026

Sales+Marketing

From free tea and pizza to candles and scratch-offs, Sasha Holley built The Shop Georgia’s brand by connecting with her community long before customers ever needed a repair.
July 27, 2026
Done right, a full rebrand can transform a shop. Two owners share the lessons they learned from their shop overhauls that helped build lasting brands.
April 30, 2026
The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025